Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing.
Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.
Summary
This role is a key contributor on the RMA process and product quality, compliance and Quality improvement initiatives. This position will report to the Global Customer Quality Manager. This person will work collaboratively and cross-functionally with the Manufacturing, Supply Chain, and Engineering teams to ensure compliance with and improvements to the RMA process. Candidate will also help improve Customer experience.
Primary Responsibilities
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Documenting RMAs: Receive RMA units into the factory, work through the RMA process and ship resolved units. Incorporate all work within the ERP system to drive material flow and maintain findings. Issue Evaluation and Rework jobs to the production floor. Ensure that all documentation is auditable and sufficient to drive corrective action activities.
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Supporting Engineering: Discuss technical problems encountered with the manager, engineering staff, or purchasing staff. Work cross functional to drive root cause analysis and implement corrective actions.
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Troubleshooting: Perform basic evaluations and triage material as received.
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Inventory Management: Owner of all inventory locations for RMAs throughout the manufacturing facility. Including cycle counting inventory as needed. Be the gatekeeper of material leaving and entering the RMA area. Help organize and maintain layout of the RMA area.
General Tasks
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Strict compliance with quality, occupational safety, and environmental regulations.
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Implementation of the instructions of the quality / environmental management representative and the occupational safety specialist.
Required Experience, Education, Skills, Training and Competencies
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Minimum 7 years of related experience
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Bachelor’s degree in Industrial, Mechanical or Electrical Engineering
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Familiar with using an ERP system to manage RMA transactions
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Look for opportunities to make ERP transactions for efficient by working with IT to make process improvements
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Familiar with data entry and computer skills (Excel, Outlook)
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Must be able to communicate effectively with peers and superiors
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Familiar with using web-based project/ticket management applications (Jira or similar desirable)
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Possess excellent analytical skills and a keen eye for detail
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Be able to investigate customer complaints regarding quality and make appropriate adjustments
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Have excellent communication and interpersonal skills
Travel Requirements
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None
Physical Requirements
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Must be able to lift 25 lbs.
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Job is performed while sitting or standing.
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
Top Skills
What We Do
Novanta delivers innovations that matter for its medical and advanced industrial OEM customers. If you have a passion for solving complex technical problems that lead to breakthrough performance and that enhance people's lives, come join our growing team.
Here is a sample of the many exciting applications we serve:
• Innovations that ensure the safety of patients and efficient workflows in hospitals using our novel RFID technology
• Innovations in additive manufacturing, also known as 3-D metal printing, using our lightning fast lasers and laser beam steering sub-systems
• Innovations in minimally invasive surgery using our highly reliable insufflators, pumps and visualization systems
• Innovations in robotics and automation using our precision motors, encoders and drives for superior accuracy
• Innovations in smartphone production using our fast, accurate lasers and laser beam steering equipment along with our precision motion systems
The driving force behind our growth is the team of talented professionals who share our commitment to our values, and our passion for innovation and for our customers’ success.
Novanta has deep expertise in precision medicine and manufacturing, medical solutions, and robotics and automation:
Precision Medicine and Manufacturing:
• Continuous wave, ultrafast and CO2 lasers, along with laser beam steering components and sub-systems
Brands: ARGES, Cambridge Technology, Laser Quantum, Synrad
Medical Solutions:
Minimally Invasive Surgery:
• Insufflators, pumps and disposable tube sets; medical visualization systems, video processing and wireless imaging
Brands: NDS, Med X Change, Reach Technology, WOM
Detection & Analysis:
• RFID readers, machine vision solutions, barcode scanning, light and color measurement
Brands: JADAK
Robotics and Automation:
• Motors, encoders, servo drives, air bearing systems and integrated mechatronic solutions
Brands: ATI, Celera Motion (inc. Applimotion, Ingenia, MicroE, Zettlex, Westwind)
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