PS Project Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Job Summary

We are seeking an experienced Implementation Project Manager to join our team. This role will be a member of the Professional Services organization responsible for implementing technology solutions in customer environments.  This is a critical role that requires a proactive approach and the ability to adapt to changing priorities.  It requires a strategic thinker with excellent project management skills and the ability to work collaboratively with cross-functional teams.

The successful candidate will be responsible for leading project implementation initiatives, developing project plans, ensuring successful project delivery, and managing project budgets and timelines.  They will have a strong background in project management, excellent communication skills, and the ability to lead teams.  Role will also be responsible for identifying potential risks and developing mitigation strategies.

Skills for the position:

• Experience in implementing complex technology solutions for customers.
• Develop and manage a detailed project schedule and work plan for customer testing and implementation activities.
• Set and communicate expectations (verbal and written) with project teams and resources; ability to hold resources accountable for assigned work and timelines.
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
• Defining goals and tracking progress towards those goals.
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
• Develop and maintain project documentation.
• Ability to work independently and successful in working in a virtual environment.
• Ensure alignment with NCRV and customer organizational objectives.
• Prior experience with retail software solutions and retail business operations is a plus.
• Understanding of software development and Quality Assurance (QA) testing methodologies is a plus.

Responsibilities will include:

• Regular onsite coordination and support of customer solution testing, lab management, and customer production go-live support.
• Detailed planning, coordination, and execution of regular testing activities of NCRV solution releases by customer teams.
• Partnering with customer teams to support development of test cases and applying retail business operational workflows to effectively test and certify solution for production.
• Tracking and managing customer reported testing issues. Driving Engineering teams to define timelines to deliver remediation releases.  Regular reporting status of remediation releases and planning for customer re-testing.
• Define and apply process to manage complex matric of lab environments used by NCRV and customer teams. 
• Regular coordination between NCRV Professional Services and customer to plan for upgrades and changes to individual labs.  Tracking change requests and maintaining details of each lab in use for the implementation program.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”