Project Manager - Operations Transformation

The opportunity

This Project Manager will manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.

Responsibilities:

• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop comprehensive project plans and manage project timelines, budgets, and resource allocations.
• Develop business case and coordinate fund sourcing
• Lead and coordinate cross-functional project teams, ensuring roles and responsibilities are clear and team members are motivated.
• Monitor project progress, identify potential risks, and implement effective mitigation strategies.
• Conduct regular project status meetings and report on project progress to stakeholders and executive management.
• Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.
• Facilitate post-project evaluations to identify lessons learned and implement continuous improvement practices.
• Manage stakeholder relationships by building trust, ensure clear communication, and align project objectives with stakeholder expectations. Act as the primary liaison, facilitating collaboration and resolving conflicts to ensure that stakeholder needs are met and project goals are achieved successfully.

Skill Set

• Project Management Expertise: Mastery of methodologies such as Agile and Waterfall and other relevant project management principle
• Tool Proficiency: Advanced use of project management software like Microsoft Project, Jira, Trello, or Asana or traditional project management plans
• Risk Management: Ability to identify, assess, and mitigate project risks effectively.
• Budgeting and Financial Acumen: Strong skills in budgeting, forecasting, and cost control.
• Resource Management: Expertise in optimal resource planning and allocation.
• Stakeholder Management: Proficiency in engaging and managing diverse stakeholder expectations.
• Change Management: Ability to facilitate smooth transitions and high adoption rates for new initiatives.
• Quality Assurance: Skills in maintaining high standards and ensuring deliverables meet expectations.
• Decision-Making: Ability to make informed, timely decisions to keep projects on track.
• Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings.

Competencies

• Expertise in project management methodologies (e.g., Agile, Waterfall etc).
• Advanced proficiency in project management software and tools.
• Strong financial acumen for budget management and cost control.
• Ability to conduct risk assessments and develop mitigation plans.

Key Results Area:

• Strategic Process Optimization: Lead large-scale or multiple process improvement initiatives that align with Manulife’s strategic goals, ensuring impactful transformation.
• Advanced Data Analytics and Insights: Utilize advanced analytical techniques to generate deep insights that inform strategic business decisions and enhance operational performance.
• Stakeholder Leadership: Build and nurture strong relationships with senior stakeholders, acting as a trusted advisor and influencing strategic directions.
• Project and Change Leadership: Drive complex projects with a focus on change and project management, ensuring alignment with business objectives and successful implementation. Manage end-to-end execution of the project from ideation to sustainability.

Key Behaviors:

• Project Planning and Execution: Develop detailed project plans, including scope, timelines, and resource allocation, ensuring successful project delivery.
• Resource Management: Optimize the use of resources throughout the project lifecycle to achieve maximum efficiency and effectiveness.
• Risk and Issue Management:Identify potential risks and issues early, developing mitigation strategies to minimize impact on project outcomes.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders, ensuring expectations are managed and objectives are aligned.

Experiences and Qualifications:

• Project Management Experience: Extensive experience managing complex projects, preferably within operations transformation or a related field.
• Educational Background: Bachelor’s degree in business administration, project management, or a related field. A master’s degree or MBA is a plus.
• Certifications: Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar project management certifications.
• Industry Knowledge: Familiarity with operations in the financial services sector, understanding of regulatory requirements and industry trends.

How will you create impact?

The role will report to the Transformation Manager.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• At least three (3) years’ experience in life and health claims processing, insurance, or a related field

• Bachelor’s degree in healthcare administration, business, or a related field is preferred.

• With industry certifications or exams passed (FLMI, etc.)

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].