Project Manager - Europe

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Position Title

Project Manager - Europe

Home Department

G3 Translate

Supervisor

Team Lead or Production Manager

Business Unit

Supervising

Location

Global

1.0OVERVIEW

The position of Project Manager is a key role at G3 Translate. Project Managers execute all projects from start to finish and serve as a single point of accountability for their successful completion. They are responsible for the entire life cycle of all projects assigned to them and serve as a single point of contact/accountability. Individuals in this role are either more inclined to stick to a Project Management-oriented career path (working to become an Executive or Senior Project Manager, for instance) or a Management-oriented career path (working to become a Team Lead or Department Manager, for instance).

2.0DESCRIPTION

• Be responsible for the entire life-cycle of all projects assigned to the individual
• Juggle multiple projects and priorities simultaneously in a fast-paced environment
• Understand and abide by individual project instructions
• Analyze project requirements and provide client with cost estimates and turnaround times
• Prepare files for translation using CAT tools based on client requirements
• Confirm clarity of instructions prior to initiating project workflow, liaising with Team Lead  to modify/correct project instructions/parameters as needed

• Educate/advise clients regarding the best way to accomplish their goals for individual projects
• Negotiate rates and deadlines with contract linguists in order to maximize profitability and project completion speed
• Communicate any issues/problems/delays/additional information to Team Lead, Account Executive or client on an immediate basis and work to troubleshoot any issues that arise
• Effectively liaise with other departments that are essential parts of project workflow (for instance, Quality Managers, Desktop Publishing, etc.)
• Perform a Final Eye quality check and issue a Quality Score for the Quality Manager prior to sending a job out
• Return completed project to Account Executive or directly to client on time or early
• Bill projects completely and accurately within 24 hours of project completion, complying with all appropriate regulations and processes
• Establish and maintain working relationships with contract linguists located around the world: Consistently give both positive and negative feedback; file Corrective Action Forms as needed for substandard work performed and work with QA to impose appropriate financial sanctions in those cases
• Investigate/resolve client complaints, problem solve and work with QA/Management to ensure that appropriate systemic changes are implemented to ensure that any problems that occurred cannot be repeated
• Work to understand and be knowledgeable about clients as well as the client’s vertical, including current events, business trends and industry leaders
• Make recommendations to your manager on ways to improve any processes, etc. as part of G3t’s commitment to continual improvement
• Provide assistance to others when able and as needed

• Perform other special projects or duties when required.

• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

3.0REQUIRED SKILLS

• Excellent communication skills (both written and verbal) in English
• Ability to effectively multitask in order to simultaneously execute multiple projects
• Exceptional problem solving/critical thinking skills
• Ability to maintain professionalism in all situations, especially under tight deadlines
• Satisfactory results on company tests