Program Manager – Digital Customer Lifecycle

About the role:
 

We are looking for a bright, motivated and switched on Customer lifecycle Program Manager to support the deployment and development of TD Synnex omni-channel digital transformation sales engagement strategy

The function will coordinate and work with multidisciplinary experts and leaders from across the organisation covering data, marketing automation, sales and e-commerce platforms.

This role will be instrumental in leading and coordinating the design, deployment and continuous improvement of our digital sales model, leveraging data, sales platforms and automation.

Acting as the voice of the customer this role will build, test and improve our existing digital customer journeys to positively differentiate our customer experience

Responsibilities:

• Design of lifecycle stage activities that drive positive customer engagement and improved loyalty.

• Coordinate the implementation of activities in systems and in country processes.

• Use data and insights to drive a continuous process of improvement and evolution of lifecycle activities.

• Capture and document processes and act as gatekeeper to build the digital blueprint and playbook.

• Connect with central and local marketing agencies to convert program activities into market assets for deployment

• Working with marketing automation, e-commerce platform and CRM experts to automate, embed, and improve internal processes.

• Partner with countries and central business experts to capture and deploy best practices.

Knowledge, Skills and Experience:

• A minimum of 3-5 years’ relevant work experience in data driven B2B digital marketing role.

• Highly analytical and Extensive root cause diagnosis and problem solving skills

• Relevant experience in the deployment of digital customer journeys

• Experience in large, complex project and process management

• Previous project experience leading AI projects highly valuable

• Quick learner and an innovative thinker with ability to thrive in a fast-paced, data-centric environment.

• Positive can do attitude show success in following-up, and gets things done.

• English - professional proficiency is a MUST

What do we offer:

• Hybrid work (2 days at the office, 3 days at home).

• We value continuous learning and provide a clear progression plan.

• We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required." 

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Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!