Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Successful candidate can be based in Slovakia or the Czech Republic or Poland.
Regular business travel (once a month with 3-5 working days stay) to Warsaw, Poland is required.
This role is based in the Regional Customer Support Center (RCSC), which is dedicated to providing excellence while helping laboratory personnel using our products. We operate with a holistic approach, which means that we take care of our product portfolio from the idea through development and market launch to phase-out. The outstanding variety of technologies applied in this area offers you great learning opportunities.
RCSC is located in Warsaw and are looking to welcome to their team a Product Specialist who will deliver excellent customer support to our clients and our team.
Career Opportunities and Challenges
-
Ensure that Customer Support in the EMEA RCSC delivers the required service offering to both the local market and designated partner countries
-
Responsible for application / hardware and / or software of in-vitro diagnostic systems
-
Handling of customer and employee inquiries and complaints via phone, online support or in written and any digital form
-
Help laboratory personnel on daily and complex issues - identifying and troubleshooting of complex issues, solving them and escalating to the next level of specialism
-
Conducting customer and employee training
-
Proper documentation of work in the CRM (Customer Relationship Management), report and document activities, inquiries, complaints in respective reporting tools
-
On-site service activities - supporting field-based application and technical support and sales personnel (this will be treated as a business trip)
Who You Are
-
University degree in electronics, mechatronics, IT, Biochemistry, Bioengineering or other Natural Sciences field
-
Czech and/or Slovak language fluency is a must and English language at advance level (able to communicate in English that is necessary for abroad trainings/ documentation processing and team collaboration)
-
Experience with diagnostics instruments is an ADVANTAGE
-
Previous work experience at a laboratory and/or understanding of In-vitro diagnostics market is highly desired
-
Knowledge of specialty testing is an ADVANTAGE
-
Experienced with providing an excellent service to customers, demonstrating strong listening and communication skills when engaging with people
-
Demonstrated work experience in a similar role
-
Experience with digital innovations in healthcare is a plus
-
You thrive at working in diverse and multinational environment and teams
-
You are self-starter who takes pride in achievements but equally can overcome set-backs quickly looking for the positive in every situation
-
Great sense for urgency and completion of tasks and always deliver on your promises
-
Takes ownership and accountability for assigned tasks and looks for opportunities to bring effectiveness
-
Valid Driving License
Salary starts from 1800 EUR gross/month. Final salary will depend on the level of skills, experience and qualifications.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
Top Skills
What We Do
Roche is a global pioneer in pharmaceuticals and diagnostics focused on advancing science to improve people’s lives. The combined strengths of pharmaceuticals and diagnostics under one roof have made Roche the leader in personalised healthcare – a strategy that aims to fit the right treatment to each patient in the best way possible.
Roche is the world’s largest biotech company, with truly differentiated medicines in oncology, immunology, infectious diseases, ophthalmology and diseases of the central nervous system. Roche is also the world leader in in vitro diagnostics and tissue-based cancer diagnostics, and a frontrunner in diabetes management.
Founded in 1896, Roche continues to search for better ways to prevent, diagnose and treat diseases and make a sustainable contribution to society. The company also aims to improve patient access to medical innovations by working with all relevant stakeholders. Thirty medicines developed by Roche are included in the World Health Organization Model Lists of Essential Medicines, among them life-saving antibiotics, antimalarials and cancer medicines. Roche has been recognised as the Group Leader in sustainability within the Pharmaceuticals, Biotechnology & Life Sciences Industry ten years in a row by the Dow Jones Sustainability Indices (DJSI).
