Product Manager II- Payment Experience & Retention

Location:
Remote, with a requirement to reside within 30 miles of one of the following locations: Portland, ME; Boston, MA; Chicago, IL; Washington, DC; Dallas, TX; or San Jose, CA.

Introduction

WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world-class user experience across our products and services, leveraging customer-driven innovation to power our growth and strategic initiatives.

About the Role

In this role as Product Manager ll on the NAM Mobility Payments team, you will focus on improving the payments experience with WEX’s card and initiatives to reduce churn—directly impacting key metrics like NPS scores and customer retention. You’ll collaborate closely with other Product Managers and stakeholders across different teams at WEX to identify high-impact opportunities to simplify and personalize our products. While receiving direction on the overall strategy, you’ll also have room to grow by actively researching customer needs, analyzing data, and helping shape product roadmaps.

What you’ll do:

• Design and bring to market revenue generating, customer-driven software products

• Own the product lifecycle from requirements and experiences gathering through production and release

• Turn customer and stakeholders’ insights into actionable business and product requirements

• Develop and write effective epic level stories and helps represent the voice of customer and business

• Identify opportunities through customer insights and quantitative data 

• Build products that deliver great customer experiences and business results

How you’ll engage:

• Strategic Mindset:  Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value

• Customer Obsessed: Deeply understand our customers’ needs through customer empathy, data and prioritize work

• Results Focused:  Leverage data to understand how the product is performing and prioritize work 

• Insights Driven:  Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap

• Trusted Partner:   Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate 

• Relevant Expertise: Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset

Experience you’ll bring: 

• Recent graduate from undergraduate or graduate degree program

• Experience in and passion for product management, design and/or technology 

• Demonstrated history of delivering strong results, on time

• Strong problem-solving and analytical orientation with the ability to identify root cause of issues, develop recommendations and influence others

• Strong project management skills, including the ability to think and lead complex projects simultaneously.

• Willingness to consume data and have a data driven mindset 

• Ability to nurture various projects in parallel, in different stages of maturity and velocity 

• Strong verbal and written communication skills and the ability to influence stakeholders Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate

• Deep curiosity and a learning mindset

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $68,000.00 - $90,000.00