Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
The Product Enablement Manager is responsible for ensuring customer-facing teams are fully equipped to sell and support consumer lending products. This role focuses on documenting and improving product processes, product security controls, and process alignment to drive successful product launches and customer satisfaction.
--DOES--
Product & Security Operations
1. Proactive monitoring & gap analysis across internal and external processes involving consumer lending.
2. Monitoring of fraud incidents involving lending products such as account takeovers, and ensure both proactive and reactive measures are in-place in collaboration with the products team.
3. Own the process of onboarding/offboarding of merchants in lending products in collaboration with sales
Product Launch Readiness
Collaborate with products, marketing, & sales to ensure new features/products will have a customer experience upon launching.
Product Documentation
Establish and maintain the product documentation of different lending products including customer experience, ops handling, and negative scenarios.
Compliance Champion
Be the compliance champion of consumer lending through collaboration with Risk, Compliance, Internal Audit, and Legal.
--DISPLAYS--
1. Deep understanding of the business as well as its objectives, KPIs, target segments, and customer profile.
2. Customer-centric, process-oriented, and detail-driven mindset necessary for process improvements & gap analysis
3. Strong organizational, documentation, & analytical skills
4. Written and verbal communication for cross-functional collaboration.
5. Cross-functional leadership across multiple disciplines in the whole organization to effectively manage diverse teams.
--DELIVERS--
1. Product and Merchant Risk dashboard showing risk performance of different products & merchants
2. Policies & Procedures Manuals (PPMs) for existing and new processes involving consumer lending products.
3. Robust Enablement Materials such as product guides, sales training presentations, BCPs, and RCSAs.
4. Process efficiencies - well documented process improvements that optimizes time, cost, and resources of consumer lending products.
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package
What We Do
Mynt is the first and only duacorn in the Philippines. It's a leader in mobile financial services focused on accelerating financial inclusion through mobile money, financial services, and technology. Mynt operates two fintech companies: GXI, the mobile wallet operator of GCash — the #1 Finance App in the Philippines, and Fuse Lending, a tech-based lending company that gives Filipinos access to microloans and business loans.
Mynt, through its fintech operations, is a staunch supporter of the United Nations Sustainable Development Goals (SDGs), particularly UN SDGs 5,8,10, and 13, which focus on safety & security, financial inclusion, diversity, equity, and inclusion as well as taking urgent action to combat climate change and its impacts, respectively.
