Principal Sales Engineer

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Principal Sales Engineer in Australia to be part of making that happen.  

About the Role:

The Principal Sales Engineer – Technology Specialists Group (TSG) serves as the technical expert and trusted advisor for the Arctic Wolf endpoint security products. This role is dedicated to supporting field teams, customers, and partners to realize the full value of the endpoint security offering through expertise in technical solutioning, Proof of Concept (POC) engagements, and collaboration across teams.
This position requires deep technical knowledge, strong leadership capabilities, and the ability to drive success through technical enablement and direct customer engagement.

Primary Responsibilities and Duties:

Technical Leadership and Customer Engagement

• Act as the go-to technical expert for the endpoint security product, providing mentorship and support to SEs, Sales, Customer Success, and Partner teams.
• Lead and support Proof of Concept (POC) engagements, ensuring best practices are applied and customer success is achieved.
• Deliver tailored product demonstrations and assist in designing demo environments to showcase the value of the endpoint security solution.

Training and Enablement

• Facilitate training sessions to enable internal teams and channel partners to effectively position and deploy the endpoint security product.
• Contribute to the development of resources and tools that enhance team effectiveness.

Evangelism and Collaboration

• Participate in webinars, trade shows, and field marketing events to promote the endpoint security product.
• Actively monitor internal communication channels to provide timely support and share knowledge across teams.
• Collaborate with Product Management to provide field-driven feedback to influence product direction.

Key Skills

• Deep knowledge of and hands-on experience with endpoint security technologies such as EDR, XDR, EPP, and associated solutions, including strong familiarity with malware and threat actor Tactics, Techniques, and Procedures (TTPs).
• Extensive expertise in conducting POCs, including planning, configuration, best practices, stakeholder management, and troubleshooting.
• Strong understanding of OS internals (Windows/Mac/Linux) and IT infrastructure components such as Networking, Identity Management, and Cloud Services.
• Proven ability to articulate technical concepts to technical and non-technical audiences, including executive stakeholders.
• Excellent public speaking and presentation skills.

Key Competencies

• Ownership
• Technical Acumen
• Collaboration
• Problem-Solving
• Communication

Qualifications

• 5+ years of cybersecurity experience in a customer-facing role as a Sales Engineer, with 3+ years focused on endpoint security solutions.
• Extensive experience leading POCs, including hands-on configuration, troubleshooting, and stakeholder management.
• Familiarity with the channel ecosystem and enabling partner sales and technical teams.

• Bachelor’s degree or equivalent combination of education and experience.
• Demonstrated success in mentoring and enabling cross-functional teams.
• Proven track record of driving technical success in a sales engineering role.

About Arctic Wolf:

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave 
• 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance
• Training and career development programs 

 
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. 

Security Requirements:

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position. 
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.