Portal Administrator

Inspiring People - Impactful Experiences

If there was one common theme to describe what our team members get from a career with Envista Forensics, it’s: An Experience. Envista prides itself on being One Company/One Team.

Forensic Consulting relies on scientific principles to investigate all types of failures impacting service, people, and business production— from minor to catastrophic. It’s our job to analyze and determine why it happened.

We’re always looking for great professionals, in all disciplines and locations – contact us for more information about other opportunities.

We’re looking for someone who:   

• Is Passionate. You have a genuine passion to problem solve.
• Is motivated and cultivates innovation. You’re driven to be the very best. You challenge yourself to grow and learn every day and are encouraged by other team members.
• Is collaborative. You’re excited to work with others throughout a global organization to help foster a superior workplace and culture. You are constantly thinking of new ways to make Envista successful.
• Wants to make an impact to drive results. You’re looking to do amazing work. You’re all about helping our clients both internally and externally.
• Operates with integrity and instills trust. You always conduct yourself with honesty and operate ethically in everything you do.

Job Description

SUMMARY OF JOB PURPOSE: 

The Portal Administrator collaborates with the Operations Manager, Senior Project Coordinators, Project Coordinators, and Experts to support the administrative and operational processing of Client Portals across all regions at Envista Forensics. Serving as a central point of contact, the Portal Administrator is responsible for updating project data in the Client Portal databases and ensuring deadlines are met for both the team and clients.

PRIMARY JOB RESPONSIBILITIES:

• Ensure all client portal updates are completed in a timely manner to meet compliance with client SLAs/Deadlines.
• Provide other data entry support, including but not limited to: matter conversions, matter maintenance, portal maintenance, etc.
• Maintain established relationships with current clients and consultants.
• Work closely with team members across Operations (Billing, Licensing, Equipment, etc.) as well as the organization to ensure top notch service for both internal and external clients.
• Maintain the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to Envista Forensics and its endeavors.
• Adhere to all applicable federal, state, and local laws as well as applicable regulations and standards.
• Coordinate between clients and consultants, to ensure efficient cycle times and that vendor contracts are adhered to, including client and consultant follow-ups.
• Stay on top of office and company policies, procedures, and practices; participate in ongoing training and development assigned or approved to assure knowledge and skills remain current and comprehensive.
• Perform other duties as assigned.

Desired Skills/Abilities/Experience:

• Excellent keyboarding skills, with a focus on speed and accuracy
• Critical thinking, time management and organizational skills
• Excellent interpersonal and customer service skills
• Ability to successfully multi-task, work independently, and/or within a team, paying attention to details and meeting deadlines
• Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information
• Commitment to continuous improvement and professional development
• Demonstrated capabilities as a highly effective communicator
• Identifies and actions ideas, issues, and opportunities, escalates as appropriate
• Exhibits teamwork, compassion, and respect toward others, in keeping with our 5 Guiding Principles, as well as integrity, accountability and adherence to standards of ethical behavior and professional conduct, and open and honest communication.

Preferred Skills/Abilities/Experience:

• 1-2 years prior experience in business administrative and/or basic customer service experience in an office environment preferred.
• Willingness to work overtime as requested
• Demonstrates thorough skill set in a variety of office software, including Adobe, Microsoft Office Suite (including but not necessarily limited to Word, Excel, PowerPoint, Outlook, and SharePoint)

One Company/One Team is not just one of our 5 Guiding Principles, it’s we how separate ourselves from our competitors. We learn together, we win together and through our team members voices, we bring certainty to an uncertain world.

At Envista Forensics, we recognize that our potential team members come with a wealth of experience and talent beyond just the technical requirements of a role. We strive to reflect the communities and clients we serve to drive innovation, excellence, and meaningful work—We want you to bring your authentic self to Envista. If your experience is close to what you see listed here, please still consider applying. Please let us know if you require reasonable accommodations during the interview process. ​

Envista Forensics embraces diversity and is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds and perspectives 

Envista Forensics believes that Veterans arrive with not only translatable skills and technical expertise but in addition come with the intangibles; leadership and values that we believe align with our 5 Guiding Principles.  Simply put, these qualities enable our success, so we encourage all Guardsmen, Reservists, and Veterans to consider Envista as their next career destination.