Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.
We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.
Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.
We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.
About the Role:
We are looking for a People Operations Specialist in our Phoenix call center. This person will play a key role in supporting the daily operations of the People Operations team. This role is responsible for a variety of administrative and operational tasks related to People Operations process, employee inquiries, and data management. Reporting to the People Operations Manager, this position provides high quality, proactive and professional service to internal team members throughout their employee lifecycle.
This role will be mainly in office with an opportunity to work from home one day a week.
What You’ll Do:
- Support the creation, maintenance, and organization of People Operations documents and records.
- Respond to employee inquiries related to People Operations policies, benefits, and company offerings. When needed, collaborate with other HR teams and other departments (e.g., Payroll, Benefits) to resolve an employee’s inquiry.
- Process employee status changes, benefits enrollments, and other People Operations transactions with accuracy.
- Assist with unemployment claim processing and employment verification requests.
- Address routine issues and escalate complex matters to People Operations leadership, as needed.
- Administer employee leaves of absence, including FMLA, ADA, STD, and any other company-specific leave programs.
- Serve as a point of contact for employees requesting leave, providing guidance and support throughout the leave process.
- Assist employees in understanding and utilizing benefits such as STD and company-sponsored leave programs.
- Assist in the management of the I-9 compliance process, ensuring all new hires complete the necessary documentation within the required timeframe. Maintain I-9 records and conduct periodic audits to ensure accuracy.
What We Look For:
- High school diploma required, associates or bachelors degree in HR, Business Administration, or related field preferred.
- 1 to 3 years of experience in an HR administrative or related position.
- Strong organizational skills with keen attention to detail.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Ability to work effectively in a fast-paced environment.
- Experience with HRIS systems.
What We Offer You:
- Competitive salary
- 100% paid coverage of medical, dental and vision insurance
- Flexible PTO
- Opportunities for professional growth and development
- Paid parental leave
- Health & wellness initiatives
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
What the Team is Saying
What We Do
Upgrade offers affordable and responsible credit, mobile banking and payment products to everyday consumers. Our innovative financial products help our customers move their finances in the right direction and put more money in their pocket.
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Upgrade, Inc. Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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