Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
The Peer Support Specialist will use their lived experience with Behavioral Health and/or Substance Abuse Recovery and the Justice system, to guide, coach, and mentor Aetna members who are working towards recovery. Further, they will use their lived experience of recovery to assist the Aetna team in understanding how best to support and coordinate care for our members. The Peer Support Specialist will share coping strategies, wellness tools and other resources, as well as information regarding substance abuse and mental illness and the justice system with Aetna team members.
Fundamental Components include:
- Regularly attend case rounds and assist the team with coordinating care for members and identifying members who may benefit from Peer Support Services.
- Orient and educate the care management team as how to best support members in recovery, reinforcing the member Care Plan, maintaining community tenure, adjusting tasks to fit with the member’s culture, language, and religion, improving access to care, identifying health care needs, and reducing unnecessary hospitalizations, emergency services, and recidivism
- Collaborate with healthcare professionals, providers, and justice system personnel on the principals of recovery, and opportunities for improving and understanding the social determinants of health that may be impacting member’s health and treatment plan through various communication channels.
- Assist care managers and coordinators in helping members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
- May attend medical, behavior health or community appointments with members when appropriate to improve adherence to treatment and advocate for getting the best possible care.
- Assist members in setting and attaining short and long-term goals.
- Suggest approaches that encourage members to participate in wellness and recovery activities at a pace that is comfortable for them.
Required Qualifications:
- Experience working in a justice-involved setting or with individuals with justice involvement.
- Certified Peer Support Specialist in Virginia
- 1-2 years’ experience in community/outpatient setting working with individuals with substance abuse or mental health issues
- Ability to work effectively with a wide range of individuals with substance abuse and/or mental health issues and justice involvement
- Ability to educate providers regarding recovery-based principals
- Working knowledge of multi-system engagement and outreach programming related to health care and clinical education
- Ability to work collaboratively in a team and manage multiple priorities
- Ability to work independently
- Strong communication skills
- Experience using computer and MS Office Suite applications.
Preferred Qualifications:
- Bachelor's degree in Human Services or related
- Experience working in a Managed Care setting.
- Bilingual skills desired
Education :
Required- High School Diploma or GED,
Certification as a Peer Support Specialist by the state of Virginia, or the willingness to obtain
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $35.29
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 03/05/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
