Who We Are:
Founded in 2009, Reformation is a revolutionary lifestyle brand proving that fashion and sustainability coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible.
Here at Ref, we put people first. We know you can't innovate and do cool stuff without everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact.
We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.
Job Name: Operations & Strategy Intern (MBA)
We are looking for an MBA intern to join our Operations & Strategy team. This role will focus on using data analysis, problem-solving, and cross-functional collaboration to drive meaningful improvements across customer experience, supply chain, and strategy.
This is a paid internship (40 hours/week) that will last about 12 weeks during the summer of 2025 (June - August). Full-time offers may be made based on individual performance and position availability. This role will be located at our headquarters in New York.
What you’ll do: (Responsibilities)
As an intern, you’ll work as a part of a team of problem solvers, helping to solve complex business problems. You will exhibit strong analytical skills with the ability to assess data, identify patterns, and drive actionable insights.
Example Projects
- Operationally support our return rate reduction OKR
- Evaluate our return processes for improvement online and in-store
- Analyze customer outreach trends to identify root causes and propose process improvements to reduce contact volume
- Identify opportunities to enhance automation and AI-driven solutions in Customer Love
- Support scaling and optimizing our supply chain reporting capabilities
- Defining and establishing metrics
- Assist in preparing operational strategies and execution plans for our Summer Sale
- Collaborate cross-functionally with teams across operations, customer support, and data analytics
What you’ll need: (Requirements)
- MBA candidate, New York-based (hybrid, 3-days in our SoHo office)
- SQL proficiency is required; experience with Looker is a plus
- Excellent communication skills (both written and verbal) with the ability to work cross-functionally
- Problem-solving mindset with a proactive approach to identifying and implementing improvements.
Benefits & Perks:
- Intern orientation and experience supported by the People team
- Dedicated mentors throughout the intern project
- At least 2x/month intern engagement opportunities (e.g. Executive speakers, networking sessions, trainings)
- Mission based company and a casual and entrepreneurial work environment
Check us out and some fun facts! FC, Marie Claire, WWD
To Apply:
Please submit your resume and a short cover letter telling us about yourself and why you are a great fit for Reformation!
The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status
CRPA Notice found here
Top Skills
What We Do
Reformation is a fast-growing mission-based company that proves fashion and sustainability can coexist. Reformation is known for its tech-driven approach to creating an eco-friendly fashion business. We're not only growing our retail footprint but organization-wide at our headquarters, specifically with our Tech teams.
Here at Ref, we put people first. It’s our responsibility to create a safe, healthy, and fair working environment for our teams, and for workers throughout our supply chain. We do so through partnerships with industry groups like the Fair Labor Association, conducting on-site social responsibility audits, and a commitment to ensuring workers have a voice in our organization. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together, and make a real impact along the way.
We are committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Sustainability is at the core of everything we do—from our factory in Los Angeles to our fabrics, packaging, and retail stores. We’re committed to pushing the industry forward and investing in future-focused solutions, which is why we’re a certified Climate Neutral company and will be Climate Positive by 2025.
Why Work With Us
Reformation puts a focus on building new tools and skills. We encourage growth, new ideas, and collaboration. Whether building new tools, diving into a new technology, working directly with our stakeholders or our tight-knit team provides a culture of success. Sustainability runs deep at Ref and that includes a sustainable work-life balance.
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