Operations (Mortgage) Analyst- Post Funding

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Purpose and function of job:

The Operations analyst is responsible for resolving post funding issues on loans funded by the Correspondent channel. Issues include post funding adjustments, MI research, data integrity, escrow holdback completion, servicing discrepancies, tax related issues, delivery issues, delegated uninsured government loans, MERS reconciliation and client inquiries.

Principal

Accountabilities:

Principal duties and responsibilities of this job classification:

Maintain a pipeline of loans ensuring resolution of issues in a timely manner. Research and resolve reported issues through loan file and data audit Document and communicate resolution to affected departments and/or client and borrowers Initiate wire and check requests where appropriate to resolve post funding adjustment issues Recommend system or process enhancements in order to reduce recurring deficiencies Provide best in class customer service to clients, borrowers, and other departments within the company

Experience and skills requirements:

• Five years prior experience in mortgage processing, closing or post funding
• Knowledge of mortgage documentation is required
• Knowledge of FHA, VA, and USDA documentation
• Intermediate proficiency in MS Excel
• Experience with MS Access
• Excellent communication skills, both written and verbal
• Ability to work independently and in a team environment
• Must possess good judgment and problem-solving skills
• Must be able to prioritize workload
• Must possess strong follow-up skills
• Must be detailed oriented

Reporting relationships:

·Reports to :  Post Funding Support Operations Manager

• Directly manages, if applicable:  None

Notice:

The above information on this job description has been described to indicate the general nature and level of work performed by incumbents.  Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave

• Pet insurance

• Adoption Assistance

• Tuition reimbursement

• Employee Loan Program

• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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