Operations Manager

Annual salary: up to £55,000.00

Operations Manager

Basingstoke

If you are a Operations Manager with a background in property, lettings management, social housing or government contracts we would like to hear from you!

This is a Permanent position offering a competitive salary up to £55,000 + great company benefits.

As Operations Manager you will be based in Basingstoke, working as a key member of the Team on our high profile Government contract

About the Role

As an Operations Manager we are looking for a highly driven professional who can successfully lead and manage teams to deliver commercial and operational performance in line with contractual terms and key performance indicators. You will be overseeing a Government Key Worker Accommodation Contract whilst ensuring the effective delivery of a high quality customer service experience.

You may have a commercial career within residential lettings property environment.

What will the Position involve:

• Effectively lead, manage and motivate teams to deliver contractual requirements and collaborate effectively with the Client, Group and colleagues
• Successfully deliver against contractual key performance indicators and group targets both commercial and operational, whilst mitigating risk
• Create a positive, continuous improvement culture within the business; embedding and managing through the principals of ownership & accountability and reward & recognition.
• Undertake regular reviews of processes and ways of working to mitigate risk and service failure
• Identify learning needs and initiate plans to develop skills of junior management and front-line staff
• Deliver regular reporting and trend analysis to teams and Contract Delivery Director and escalate risks to ensure awareness and resolution.
• Building and managing relationships with external agencies, third party contractors and suppliers, adopting a partnership approach to ensure cost effective service and value for money are achieved.
• Understand the private rented sector and adherence to current legislation, provide regular reporting to manage risk and achieve value for money savings
• Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management
• Ensure full compliance with Mears code of conduct, contractual terms and group policies & procedures, with a particular focus on data security

About Mears

We are a multi-disciplinary business within Mears Group PLC, voted top 250 employers. We have grown to a nationally based housing management business with 12,000 homes providing vital housing under contracts with 50 local authorities and central government.

Role Criteria:

If you are looking to join a progressive and expanding organisation now is the perfect time to join Mears. We are looking for a Operations Manager with the ability to tailor their approach, to get the best out of people.

• Experience of property management, government contracts and contract or business management is highly desirable.
• Experience managing multiple teams and associated HR issues
• Experience of delivering within a formal Performance Management culture
• Working knowledge of contract or business management and working with a diverse client group.
• Knowledge and understanding of current lettings legislation
• Experience of process mapping and complaint handling and resolution
• Knowledge of KPIs/target setting
• People management champion
• Ability to deliver effective client and customer relationship management with an understanding of differing cultures and champion EDI

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

Apply below or to discuss your application further; contact:

Lauren Bellini ([email protected])

Mears Group is a disability confident employer and recognise our people as our greatest asset, we Hire Individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.  

To drive a Mears vehicle, you must be aged over 21 have held your license over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.