Operations Lead

Operations Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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CACI is looking for a OCONUS (Outside of the Continental United States) Operations Mission Lead to support our United States Southern Command (USSOUTHCOM) OCONUS sites. This position is contingent upon award of the USSOUTHCOM Cyber Information Technology Enterprise Services (SCITES) contract.

The ideal candidate will be an experienced Senior IT Manager that organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. In conjunction with the program manager establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all tasks assigned to the SCITES team.

Responsibilities:

The candidate will act as the OCONUS Mission Lead and serve as the Government’s central point-of-contact for the command’s day-to-day OCONUS operational activities and provide the necessary technical direction, guidance and supervision for contractor personnel assigned to the task order. This entails providing leadership, management, and oversight for the program workforce to deliver communications and information technology (IT) services in support of USSOUTHCOM OCONUS sites and their associated staff elements and organizations. All parties require devices, hardware, software, and network IT and communications support services for the continued enhancement, operation, maintenance, and life cycle support for networks, office automation, communications, and software and systems applications supporting C4 systems. The candidate will serve as a senior CACI representative and central point of contact for SCITES OCONUS operations, responsible for establishing a strong working relationship and managing service delivery performance through SLA's and other key performance metrics. Responsible for assigned program budget items, performance and delivery of exceptional customer services and user experience, measured by Service Level Agreements.

Required Skills:

• 10 years experience as a primary customer contact for program activities, leading program review sessions and providing weekly customer briefings on end user environment operational performance and special project statuses.

• 7 years experience working with applications and network systems within a geographically dispersed, multi-domain, medium to large size network ecosystem.

• Excellent written and verbal communication skills, and experience in presenting material to senior DoD and non-DoD officials

• Managerial experience in a C4 networking environment with a significant number of direct staff.

• Experience supervising substantial DoD C4 operations which encompass software development, user and network systems integration, and training in diverse operating environments with people of various job categories and skills.

• Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control (QC) systems reviews and analysis. 

• Proven skills in manpower utilization, procurement, training, problem resolution, and employee relations. 

• Attracts, trains, develops, manages, and retains high performing staff.

Qualifications:

• Bachelors degree in Information Technology, Computer Science or a related field and 7 years recent specialized experience

• 10+ years’ experience large complex IT programs

• PMP, ITIL V3

• Demonstrated Experience working within a PMO.

• Demonstrated Experience in developing strategies and driving business growth.

• Current TS/SCI

Desired Skills:

• Identifies site problems and obtains solutions, including allocation of resources or changing contractual specifications.

• Collaborates with Operations and Engineering teams to ensure that designs and new technology deployments include appropriate operations and maintenance support mechanisms to deliver a high degree of efficiency and optimal customer experience support.

• Champions, models, and coaches staff to exhibit cultural beliefs with the highest ethical standards

• Technical certification in networks, systems, applications development or cyber operations

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$67,100-$141,000

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.