Senior Manager, Operations Excellence

At Maersk, we have big plans. Our aspiration is to become the global expert in integrated logistics, offering a truly end-to-end service that makes daily trade simpler and easier than ever.

As a key member of our frontline team, you'll be supported by leading-edge technology and innovative solutions that will help you to meet the diverse needs of our clients. Join us and be part of a dynamic environment where your skills and expertise will be valued and rewarded. Go big, join Maersk!

We offer

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that our workforce reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Key responsibilities
We are looking for an experienced team leader to drive operations excellence and process improvement for our sites in Malaysia, you will be working fully on-site in our Shah Alam office.

Operations Excellence Leadership:

• Lead and drive continuous improvement initiatives within our 3PL logistics operations.

• Optimize processes, improve efficiency, and enhance service quality to ensure operational excellence.

• Conduct site visits and performance reviews with Operations management to share best practices, improve staff performance, determine resource needs, and achieve operating plan goals.

• Drive weekly reviews with Operations to identify corrective actions for improving operations performance.

• Lead cross-divisional, complex projects supporting key focus areas, following established company process improvement methodologies and standards, and ensure implementation of workshop results.

• Manage and monitor projects at a program level, ensuring schedules, scope, and costs are delivered on time and within budget.

• Possess advanced knowledge of program and project management principles, practices, and tools.

• Coach and mentor operations staff involved in process improvement and conduct process improvement training.

• Work effectively and collaboratively with project teams, operations heads, and process improvement staff to support successful project completion.

• Identify and communicate unresolved problems or potential timeline issues, along with recommended corrective actions.

• Advocate for continuous improvement of products and processes by soliciting new process improvement opportunities.

• Champion local and regional Continuous Improvement competitions, providing guidance and direction to participants on their project submissions.

We are looking for:

• Minimum 5 years of experience in logistics, supply chain, and/or manufacturing sector with relevant experience in Operations Excellence and/or Continuous Improvement.

• At least 3 years of recent leadership / team management experience

• Bachelor’s degree in industrial engineering, logistics or supply chain or a related field

• Exposure to automation will be a plus.

• Experience with BI tools (Tableau, Power BI, Visio, etc.), MS SQL, VBA, etc. 

• Six Sigma Yellow/Green Belt/Black Belt certification

• Mandatory experience in Operations Excellence (preferably in 3PL Operations, Operation Process Innovation Planning & Implementing, Cost Saving, Data Analysis, etc.).

• Strong ability to understand, communicate with, and effectively interact with people.

• Good analytical, conceptual thinking, and problem-solving skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].