Operational Compliance Specialist

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We’ve been changing the game since 2013, and we’re not taking our foot off the gas now. Want more of the story? Check out our background here. 

About the team and position

We’re looking for a Senior Licensing Specialist in our Legal Department to join a unique and exciting organization. The Senior Specialist will work with our Real Estate, Compliance, Tax, Insurance, Regulatory Operations Support and Legal Teams along with various city, county and state regulators in researching, procuring, and maintaining required regulatory licenses for Carvana reconditioning, retail, auction, and distribution facilities across the country.  The Senior Specialist may also support the training and support of new team members, where applicable, and help to build and maintain our team’s relationships with internal teams and customers, as well as with regulatory agencies and vendors. In the Senior Specialist role, you’ll be a key component of our efforts to identify inefficiencies, improve process, and offer ideas and solutions to age-old questions of how a fast-moving and innovative organization can operate nimbly in an industry with layers of regulatory complexity, where we strive to simplify the path forward.

What you’ll be doing

• Be a representative or spokesperson for the Licensing team in cross-functional meetings with internal stakeholders.
• Troubleshoot, problem-solve, and demonstrate critical thinking when license applications or renewals encounter roadblocks or when process improvement could create efficiencies.
• Conceive and execute process improvements within licensing and bubble-up ideas and solutions.
• Handle basic assigned tasks and adhere to timelines and deliverable expectations with minimal manager follow-up.
• Be a go-to resource for routine questions posed to the licensing team by internal departments and outside vendors.
• Independently maintain a queue of license application tasks and processes with sufficient organization and prioritization skills to identify when priorities need to shift to achieve milestones, bubbling up to manager for support as appropriate
• Assist leadership team with development of internal training materials or SOPs
• Complete licensing research projects and summaries on a variety of topics as assigned. 
• Assist leadership team with the management of individual team members and team workload/workflows. 
• May lead and develop direct reports as part of the leadership career path. 

What you should know or have

• An Associates or Bachelor’s degree (preferred) from an accredited institution.
• A history of at least 5 years of experience in an office environment (performing a blend of administrative, research, data entry and/or processing, and issue-spotting / troubleshooting responsibilities)
• Exceptional organizational skills, attention to detail, and the ability to maintain highly detailed records.
• Outstanding communication skills with ability to build relationships with internal peers, leaders, external vendors, and state and county government personnel, including the ability to summarize project progress and recognize what information is relevant to the audience.
• Highly proactive and analytical, with an ability to identify the root cause of important issues and research/propose solutions to such issues.
• Strong deadline and task management skills.
• Ability to own and execute tasks and projects autonomously. 
• Ability to perform independent research with both internal and external resources.
• Demonstrated proficiency in project management, organizational and time-management responsibilities with ability to identify specific goals (and to work collaboratively within a team to accomplish those goals).
• Competency with Microsoft Word, Excel and Adobe Acrobat, and with standard office equipment like computers, scanners, printers, etc.

We’d love it if you also have

• Experience communicating with state or municipal agencies.
• Managed business and dealer licenses or records, while also managing applications for new business and dealer licenses.
• Worked in the legal services industry or as a paralegal, researcher or licensing / regulatory specialist in automotive or related industry.
• Worked with Wrike or other similar collaborative information and project management solutions.

What we’ll offer in return

• Medical, Dental, and Vision benefits.
• Full time salary position.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.