Company Description
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
Scope of Position:
Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Import Gateway department. This position is an onsite position at the import CFS in Carteret, NJ.
Hours: Monday – Friday, 11am to 8pm
Responsibilities:
- Ensure smooth and timely freight process flow
- Input accurate and timely data into operating system
- Track and trace shipments
- Manage department’s ocean onforwarding workboard
- Work directly with warehouse employees to ensure certain shipments are prioritized, based on department and customer needs
- Ensure timely dispatch of cargo, to meet customer’s delivery requirements
- Interact with other Expeditors offices, with exceptional customer service
- Build and maintain strong relationships with vendors (trucking, terminals, and others)
- Respond timely to E-mail requests and phone calls
- Understand department process flow, while constantly looking for areas of improved efficiency
- Ensure customer’s standard operating procedures are being followed and updated in the DLSOP
- Understand and meet KPI standard, as per the company’s procedures
- Meet company standard of 52 hours training per year
- Promote compliance by diligently following all company policies and regulations while performing the tasks at hand, with outstanding integrity and pride
Culture
- Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Qualifications
Knowledge/ Skills:
- Bachelor's degree or Work Experience Equivelant
- Interpersonal / Communication
- Customer Service
- Pro-active, strong organizational skills.
- Great computer skills
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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