OBGYN Team Lead

OBGYN – Front Desk Team Lead Job Description

Job Summary:

The Front Desk Lead is responsible for managing and overseeing the front desk team, ensuring the smooth operation of daily front desk activities, and providing exceptional customer service to visitors, clients, and staff. This position serves as a point of contact for visitors, manages phone and email inquiries, and coordinates administrative support tasks. The Front Desk Lead also plays a key role in supervising, training, and mentoring front desk staff to maintain a high level of professionalism and operational efficiency.

Position: OBGYN Team Lead        

Department: OB-GYN Clinic

Schedule: Full Time

Key Responsibilities:

• Leadership & Supervision:
• Oversee and lead the front desk team, ensuring they provide excellent customer service and perform their duties effectively.
• Train, mentor, and evaluate front desk staff to ensure consistent and efficient operations.
• Develop and implement best practices for front desk operations, ensuring all team members follow protocols and policies.
• Assist/creates weekly schedule for front desk staff and ensure adequate coverage during office hours.

• Customer Service & Visitor Management:

• Serve as the primary point of contact for visitors, clients, and staff, ensuring a welcoming and professional environment.
• Handle escalated issues or complaints from visitors and clients, resolving them in a calm and efficient manner.
• Oversee the visitor check-in process, ensuring security protocols are followed, and visitors are properly logged.

• Administrative & Operational Support:

• Manage the scheduling of appointments, meetings, and conference room bookings for staff and visitors.
• Oversee the incoming and outgoing mail, deliveries, and office supply inventory.
• Coordinate the setup and maintenance of office equipment, ensuring that all office technology (phone systems, computers, printers, etc.) is in working order.
• Ensure the front desk area is neat, organized, and stocked with necessary materials.

• Data Entry & Records Management:
  • Ensure the front desk team accurately records and updates, appointment schedules, and other front desk related tasks.
  • Track and manage office supplies and orders as needed.
  • Assist in processing invoices, office expenses, and general paperwork.

• Team Collaboration & Support:
  • Work closely with other departments to ensure efficient communication and coordination of administrative needs.
  • Act as a liaison between front desk staff and other departments, ensuring any issues or needs are promptly addressed.
  • Help organize office events or meetings, providing logistical support when necessary.

• Health & Safety:
  • Ensure the front desk area adheres to all safety protocols, reporting any issues or hazards to direct manager.

JOB REQUIREMENTS

EDUCATION:

An Associate’s degree in Business or related field (or equivalent combination of formal education and experience).

EXPERIENCE:

Prefers at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care or medical insurance.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures..
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans