New Business Executive

A bit about the Department:

The New Business and Fraud teams are part of the wider Risk Operations department at TFSUK. New Business work closely with the centre network to support them through the onboarding of new customers, including the administration of finance agreements. The Fraud team are responsible for undergoing appropriate checks and investigating any suspicious activity linked to potential customers, before their motor finance agreement can be approved and activated and throughout the customer journey when appropriate. The teams operate to a high standard, working to agreed SLAs (service level agreements) in a fast-paced environment, all whilst maintaining positive relationships with the wider centre network.

What you will be doing:

• Processing of proposals into NGage.
• Activating contracts in both NGage and CMS.
• In all operations, to exercise a customer focus in the provision of service and sales support to the Toyota Financial Services, Lexus Financial Services, Redline and Mazda Financial Services field teams, and the centre network.
• Responsibility for the self-management of performance against published service standards in terms of response times and other commitments.
• Providing settlement figures to the dealer Centre network and assisting generally with any queries generated by our network.
• Dealing with day-to-day telephone queries from the centre network as well as other areas of the business.
• Working alongside Risk Operations teams and the Sales team to deliver good customer outcomes.
• Process CIFAS proposals on an ad hoc basis when on weekend cover.

Experience you'll gain:

• Working within a dynamic and fast-paced environment that encourages personal development and fosters growth.

• Learning how to use a Point of Sale and Contract Management System.

• Build on soft skills and telephone communication. 
• Supportive work relationship with management board and fellow team members.

How we'll support you:

• A full Toyota Financial Services induction.
• Provide a great learning opportunity to develop the core skills required to excel in the role.
• Give you the space and opportunity to be your whole self at work.
• Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

Key experience and skills:

• Strong written and verbal communication skills.
• Good administration skills.
• Experience in volume processing.
• Proficiencies in using Microsoft Office software. 

Attributes and behaviours:

• Good time management and organisational skills.
• Self-motivated and proactive worker.
• Adaptable to new processes and strategies.
• Keen attention to detail.
• Able to work effectively with all levels of staff and external partners.

On the job training will be provided, we recognise we all learn differently, and we want to ensure that our training will suit your learning style. We are open to talking to you about how we can make learning your new role in the most positive way.

At Toyota Financial Services (TFS) we incorporate our People Promise and Employee Experience as a key strategic pillar to support both talent attraction and retention. We offer much more than just an externally bench-marked salary and bonus. Take a look at our distinctive offering of benefits below:

• Annual 10% bonus opportunity
• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Access to attractive car schemes for you (& your family) for up to 4 Toyota & Lexus cars from day one.
• Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
• Generous annual leave of 25 days which increases with service and the option to buy 5 days holiday twice throughout the holiday year.
• Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
• Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
• Employee Assistance Program, & Eye tests
• Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
• Cycle to Work Scheme
• Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
• Dress for your day policy to make you feel comfortable at work
• Eco HQ, free parking & restaurant
• Two volunteering days per year
• Reward gateway voucher discounts
• Flexible working scheme and we welcome flexible working conversations at interview
• Enhanced Maternity, Adoption, Paternity Pay and Leave from day one.
• Regular 121s with your manager, a personal development review (PReview) each quarter and excellent succession planning models to support career growth
• An excellent and award winning range of learning & development opportunities
• £250 contribution towards you learning something new outside of work
• Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December – it is so much fun!

Our Recruitment Process:

At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.

We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.

When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.

Some examples of how we might be able to help are listed below:

• Providing a copy of interview questions before the interview
• Organising a time and location that best suits you
• Allowing additional time for the assessment and interview

We are happy to review any adjustment on a case-by-case basis to support you to be your best self.