New Account Administrator

As a New Account Administrator, you will play a crucial role in the evaluation and analysis of sales for new and existing customers. Your responsibilities will include assessing the information provided in contracts, quotes, credit reports, homeownership, and additional documentation to provide approval on sales. This role requires a keen attention to detail, strong analytical skills, and the ability to communicate effectively with various team members.

Essential Functions

• Facilitate the onboarding of customer accounts in the CPI systems 
• Ensure that CPI policies are maintained and consistently executed as they relate to Underwriting and Sales Requirements
• Maintain a high level of accuracy and efficiency in the verification of data within monitoring systems to meet departmental goals and requirements
• Possess a complete understanding of all internal CPI policies and consistently apply in the analysis and judgment of all approval/denials of assigned sales 
• Assist in resolving issues related to underwriting decisions
• Process underwriting and new sale queues within strict and urgent deadlines 
• Clearly communicate underwriting decisions to relevant parties
• Review escalated credit reports to provide guidance and enforcement on expected sales requirements
• Review submitted approval items in a timely manner to ensure successful activation
• Possess working knowledge of all part, pricing and discount information and effectively apply to all internal and external inquiries 

Knowledge, Skills and Abilities Required

• Familiarity with underwriting guidelines and principles
• Strong analytical and decision-making skills
• Attention to detail and the ability to work with a high level of accuracy
• Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time
• Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries
• Maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
• Must be proficient in evaluating credit reports (personal and Dunn & Bradstreet) for both residential and commercial customers
• Must be proficient in evaluating home ownership records
• Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards
• Must be able to maintain a professional presence and represent the company favorably
• Understand and embrace the company core values, corporate goals, mission, vision and priorities as set forth by Management, and be able to continually seek ways to meet or exceed goals and fulfill priorities

Other Experience Required

• High school diploma required, some college preferred
• Up to two years of previous underwriting experience preferred 
• Previous call center experience preferred 

CPI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and provides equal employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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