Network Operations Engineer II

What this Job Entails:

The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Work in conjunction with cross-functional teams to enhance service delivery and troubleshoot any OTN-related issues.

• Troubleshooting of Optical devices such as Ciena 6500 and Infinera GX40 in Hut, PoPs and Datacenter.

• Handle dark fiber maintenance and any other queries raised by OSP

• Day-to-day activities involve working on multiple vendor troubleshooting various software and hardware issues

• Support team in handling optical devices for any incidents such as hardware failure, power outage, major fiber event and etc.

• Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.

• Work with ISP/vendors on fixing any issues related to the network, such as RMA process and fiber repair.

• Knowledgeable on performing and reading the analysis/outcome of the OTDR testing.

• Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.Perform fault isolation based on the troubleshooting outcome.

• Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.Manage and escalate critical events while communicating clearly and concisely.

• Document and optimize operational processes and procedures.Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

• Document and follow RMA processes and procedures for all relevant vendors.

• Work cross-functionally and cross-regionally with other optical and network operational support teams. Some weekend work may be required.Other duties as required.
  This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships.

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

• Working knowledge of ROADM, coherent transponders and long-haul operation optical networks

• Understanding of Optical layer (L0/L1) traffic reliability configurations using Protection and/or Restoration schemes including pros/cons

• Knowledge on DWDM device, its component and familiar with the CLI command.

• Knowledge of Dark fiber testing and light level testing.

• Knowledge of Network and Networking protocols.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Network certifications, including server level certifications 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers