Młodszy specjalista ds. obsługi e-commerce w zespole sprzedaży bezpośredniej
Twój zakres obowiązków
- Realizacja zamówień w sklepie internetowym zgodnie z przyjętymi w firmie procedurami.
- Obsługa procesu zwrotu towaru, w tym wystawianie dokumentów rozliczeniowych dla klientów.
- Przygotowywanie zwrotów płatności dla klientów sklepu internetowego.
- Obsługa reklamacji, w tym wyjaśnianie niezgodności oraz przekazywanie klientom informacji zwrotnej.
- Monitorowanie i weryfikacja rozliczeń finansowych z klientami, a także wyjaśnianie ewentualnych niezgodności.
Nasze wymagania
- Wykształcenie minimum średnie lub status studenta.
- Znajomość systemu SAP i CRM (mile widziana/doświadczenie w pracy z tymi systemami).
- Kreatywność oraz umiejętność pracy w zespole.
- Komunikatywność oraz dobra organizacja pracy.
Mile widziane
- Doświadczenie w pracy w dziale obsługi sprzedaży.
- Doświadczenie w branży wydawniczej.
About Sanoma Learning
How do you prepare students for the world, engage their curiosity and inspire them to grow? That is the main question of teachers all around the world. At Sanoma Learning, it has always been our mission to help to find and develop best-in-class answers to this question. If you join us, it means that you embark on an exciting journey to help shape the future of learning for primary, secondary and vocational education. We believe that your journey is our success as a company.
Sanoma Learning is a leading K12 European learning company, operating in 12 countries. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential. By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. With over 3000 employees, we help shape the future of education for 25+ million of students.
So, are you ready to start your journey to help shape the future of learning and help teachers to support all students to reach their potential?
Sanoma Learning is an equal opportunity employer; we are committed to inclusion and diversity, ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics.
Top Skills
What We Do
Here to support teachers to help all students reach their potential.
Sanoma Learning is a leading K12 European learning company. Our learning products and services enable and support teachers and schools to develop the talents of every child to reach their potential.
By offering printed and digital learning content, as well as digital learning and teaching platforms for primary, secondary and vocational education, we want to grow our positive impact on learning across Europe. Our products and services engage and motivate pupils to discover and learn to achieve the best possible learning outcomes and allow teachers to excel at what they love to do and do best: teaching
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