Ready to lead, disrupt and reinvent the sleep industry?
We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.
What You'll Do
- MARKETPLACES MANAGEMENT (Naver, Coupang, Emma website, etc)
- Manage and drive sales growth across South Korea’s major online marketplaces (e.g., Coupang, Naver, Today’s house, 11st, SSG, etc.), ensuring strong brand visibility and high-converting product listings.
- Develop and execute performance-driven strategies, optimizing key marketplace KPIs such as AOV, ABS, ROAS, CTR, conversion rates, impressions, and overall sales.
- Lead competitive analysis to stay ahead of market trends, analyzing pricing, promotions, SEO strategies, customer behavior, and competitors' best practices.
- Plan and execute seasonal and promotional campaigns (e.g., Coupang Live, Brand Days, Naver Smart Store Events) to maximize revenue and brand exposure.
- Manage storefront optimization, including product listing quality, images, copywriting, and customer Q&A to improve conversion rates.
- Collaborate closely with the marketing, operations, and customer service team to enhance the overall shopping experience and maintain high customer satisfaction.
- Work directly with marketplace account managers to unlock growth opportunities such as paid promotions, exclusive deals, and co-marketing activities.
- Monitor marketplace policies and compliance, ensuring smooth operations while mitigating potential risks or penalties.
- Identify and implement new acquisition channels, including external traffic sources such as influencer marketing, affiliate programs, and paid search ads directed to marketplaces.
- D2C (SHOPIFY) GROWTH
- Own and manage the Shopify store, optimizing the website experience for higher conversion rates.
- Develop and execute strategies for traffic acquisition via paid media (Meta, Google, Naver, influencer collaborations, affiliate marketing).
- Implement SEO best practices to improve organic rankings for key sleep-related searches in Korea
- Enhance customer experience through optimized product pages, UX/UI improvements, and personalized promotions.
- Analyze Shopify performance metrics (bounce rate, AOV, checkout conversion, etc.) to refine the e-commerce funnel.
- Coordinate fulfillment and logistics, ensuring seamless order processing, returns, and customer support
Who We're Looking For
- 5+ years of experience in marketplace management, e-commerce operations, digital marketing, or related fields. Prior experience with Coupang, Naver, or other key South Korean e-commerce platforms is highly preferred.
- Strong analytical skills with the ability to derive insights from marketplace data and execute strategies based on performance metrics.
- Hands-on experience in PPC campaigns (Coupang, Naver, etc.), marketplace SEO, pricing strategies, and promotional calendar planning.
- Self-starter mentality: Able to work independently and take ownership while thriving in a fast-paced, data-driven environment.
- Proficiency in Excel/Google Sheets for data analysis and reporting. Familiarity with BI tools (Tableau, Looker) is a plus.
- Excellent communication and stakeholder management skills, both internally and externally.
- Fluent in Korean (Native) and strong proficiency in English in both written and spoken communication.
- Passion for e-commerce, digital marketing, and building brands in a competitive online marketplace.
Become an Emmie
Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up.
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!
What We Do
We are Emma – The Sleep Company. We revolutionise sleep by pushing the boundaries of what technology can do for rest. Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 1000 + team members, representing over 65 nationalities at our international offices in Frankfurt, Lisbon, Manila, Mexico City and Bucharest. Our work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age
