Job Summary:
The Marketplace Consumer Experience Analyst III is responsible for defining and monitoring the member experience and their journey as they engage in the benefits offered through the program. This position will work with our consumer experience teams to identify new benefits, services, and program improvements to increase member satisfaction.
Essential Functions:
- Responsible for continual assessment of the consumer experience / member journey through current state definition and future state targeted improvements
- Conduct analysis to identify customer needs, planning, design and develop activities to achieve business results via project work
- Work with key SMEs across the Enterprise to define project impacts and lead execution activities related to consumer experience across online and offline channels, devices, and touchpoints
- Review current systems, processes, and reports etc for development of analyses that support consumer experience improvements
- Serve as Project Manager for select initiatives as needed
- Perform any other job-related instructions as requested
Education and Experience:
- Bachelor’s degree or equivalent years of relevant work experience is required preferably in one or a combination of marketing, business management, and/or data analytics
- Minimum of five (5) years of consumer analytics and/or reporting experience
- Minimum of three (3) years of project management experience is preferred
- Marketplace, Affordable Care Act (ACA), experience is preferred including building and tracking metrics
Competencies, Knowledge, and Skills:
- Proficient in data analytics and reporting methods and tools including Tableau, Power BI, Modern Data Platform
- Advanced MS Excel, Access, and Word skills
- Experience with Visio and PowerPoint preferred
- Ability to work independently and within a team environment
- Excellent written and verbal communication skills
- Extreme flexibility as projects and priorities shift
Licensure and Certification:
- N/A
Working Conditions:
- General office environment; may be required to sit or stand for extended periods of time
- Occasional limited travel 5-10% may be needed
Compensation Range:
$70,800.00 - $113,200.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
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Create an Inclusive Environment
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Cultivate Partnerships
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Develop Self and Others
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Drive Execution
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Influence Others
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Pursue Personal Excellence
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Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
Top Skills
What We Do
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for nearly 30 years and we will continue to be a transformative force in the industry by placing people over profits.
CareSource is and will always be members first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to nearly 2 million members through plan offerings including Marketplace, Medicare Advantage and Medicaid. With our team of 4,000 employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
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