Market Quality Operations Specialist - for Austria & Switzerland

Unilever is currently hiring for the role Market Quality Operations Specialist (covering Austria and Switzerland), based in Budapest, Hungary.

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance.

At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Join Unilever and bring your purpose to life by contributing to a better business and a better world. The Market Quality Operations (MQO) Specialist ensures quality throughout the Go to Market operations. Responsibilities include implementing, executing, improving, ensuring, and providing technical quality support. This includes ensuring market compliance, enhancing customer and logistics partnerships. The role covers all our Business Units: Home Care, Beauty & Personal Care and Nutrition for our Austria and Switzerland markets. Additionally, the MQO Specialist will support, and lead incidents related to consumers, customers, logistics, and local authorities in cooperation with the MQO manager and Business Units.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Being the first point of contact for Sales and Supply Chain teams of Austria and Switzerland in customer / consumer quality issues.
• Acting on critical consumer & customer complaints and requests (communication, actions and monitoring) and setting proper action plans.
• Support the response to consumer for critical complaint where needed, solving of the issue with the Sourcing Units, design changes, improvement programs related to consumer complaints to be managed by Business Units / Sourcing Units.
• Ensuring and verifying ongoing compliance to Unilever Quality management standards in the warehouses, through non-conformance monitoring and management.
• Being a proactive business partner within the organization, continuously communicating and driving improvement programs from Quality perspective.
• Supporting and where required leading issues, incidents and crises (case dependent - from assistance to lead). Executing market action as per Incident Management Team decision.
• Initiating targeted analysis of quality data and preparation of KPI based performance reports.
• Monitoring Quality blocked stock, ensuring correct provisioning and leading action to reduce quality defect stock.
• Marketing Sales Unit Quality System audits where relevant.
• Training other functions on quality processes for functional ownership of respective processes.
• Executing digital process/platform for MQO.
• Identifying and transferring "Best Practices" into the business.
• Proactively driving a Quality culture value across the company, engaging people and making them accountable for their own area of responsibility.
• Being a proactive member of the European Quality network, participating to workstreams.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Fluency in German and English language is essential
• 1‐3 years' experience in Supply Chain Quality field, additional experience in Supply Chain or R&D
• It’s preferred if you have 3+ years' experience in similar Quality role
• Bachelor's or Master's degree in general sciences or technical discipline (preferred: Biology, Chemistry, Engineering, Food Science or Microbiology degree)
• Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality, R&D or Manufacturing
• Proven and recognized achievements in risk and change management
• Auditor experience is strongly preferred
• Strong digital skills
• Able to work organized and structured even when put under pressure
• Local regulatory/compliance knowledge is preferred
• Expertise in quality management
• Proficiency in incident management
• Strong consumer focus
• Skilled in change management

Behavioral Excellence

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.

Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage, civil partnership and maternity. 

WHAT WE OFFER

• Performance based annual bonus
• Cafeteria (support for self-development, SZÉP card, home office cost reimbursement, etc.)
• Home office opportunity in hybrid: we spend 2 days in office and rest of the week in home office
• Healthcare programs – we support your healthy lifestyle with health insurance, sport opportunities, massage and we also provide mental health support
• Opportunity to buy Unilever products at discounted price in the employee shop
• We provide you company laptop and other equipment is also available upon request

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.