Manager - Unaligned Client Support Team

Are you a team player? Are you solution-oriented and passionate about delivering results? Do you have a successful track record in leading a team? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!   

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:
The Manager of the Unaligned Client Support team will be responsible for leading a team of employees and contingent workers who will serve as the first point of contact for clients who are not currently working with a financial advisor.  Initial team priority will be the collection of missing CIP information from the Prudential unaligned client population through mailings and outbound call campaigns. You will be responsible for motivating your team members in a manner consistent with LPL Financials values.

Responsibilities:
•    Provide strategic leadership while staying tactically close to the day-to-day operations of the team 
•    Serve as a point of escalation to assist with resolution of client complaints and serve as a back up to phone queues in times of heavy volume 
•    Conduct team meeting to provide updates and to provide the team a forum to address questions and/or concerns 
•    Train, develop, and mentor a team through coaching, rewards & recognition, and by providing developmental opportunities
•    Administrative management duties: track attendance, timecard approvals, interviews, review time off requests, etc.
•    Track and report on team’s KPIs and remediation progress 
•    Coordinate with internal business partners as needed, such as for coordinating the resignation & closure of accounts missing CIP after remediation period. 

What are we looking for?
We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:
•    Bachelor’s degree or equivalent work experience in a related discipline required
•    3 + years of financial services experience
•    Prior Management experience

Core Competencies:
•    Positive, customer-focused attitude and demeanor with desire to provide outstanding service
•    Excellent verbal and written communication skills, a strong work ethic, and extremely organized
•    Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of LPL policies and procedures
•    Proficient technical skills, including knowledge of Microsoft Excel 

Preferences:
•    SIE or other FINRA licenses
•    Experience with LPL systems 

Pay Range:

$64,800-$108,000/year
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) was founded on the principle that the firm should work for advisors and institutions, and not the other way around. Today, LPL is a leader in the markets we serve, serving more than 23,000 financial advisors, including advisors at approximately 1,000 institutions and at approximately 580 registered investment advisor ("RIA") firms nationwide. We are steadfast in our commitment to the advisor-mediated model and the belief that Americans deserve access to personalized guidance from a financial professional.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

Join LPL Financial: Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.

Why LPL?

• Innovative Environment: We foster creativity and growth, providing a supportive and responsive leadership team. Learn more about our leadership team here!

• Limitless Career Potential: Your career at LPL has no limits, only amazing potential. Learn more about our careers here!

• Unified Mission: We are one team on one mission—taking care of our advisors so they can take care of their clients. Learn more about our mission and values here!

• Impactful Work: Our size is just right for you to make a real impact. Learn more here!

• Commitment to Equality: We support workplace equality and embrace diverse perspectives and backgrounds. Learn more here!

• Community Focus: We care for our communities and encourage our employees to do the same. Learn more here!

• Benefits and Total Rewards: Our Total Rewards package goes beyond just compensation and insurance. It includes a mix of traditional and unique benefits, perks, and resources designed to enhance your life both at work and at home. Learn more here!

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

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