Manager Special Projects & Performance - Qcommerce

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.

Job Description

What's on your plate?

Project Leadership & Execution

• Lead special projects from concept to completion across multiple verticals (Grocery, Retail, Pharmacies, Flowers, Electronics, etc.).

• Coordinate cross-functional teams to ensure seamless project execution, with a focus on business growth and efficiency.

• Develop clear action plans to address business challenges and deliver tangible outcomes.

Strategy Development & Problem Solving

• Identify key opportunities and challenges, using strategic insights to shape business direction.

• Formulate data-driven solutions and oversee their implementation to drive profitability and growth.

• Regularly analyze market trends and competitive landscapes to inform strategy.

Data-Driven Decision Making

• Analyze business performance metrics to support decision-making and validate hypotheses.

• Leverage data to identify areas for improvement and propose actionable recommendations.

Stakeholder Management & Communication

• Present insights, strategies, and updates to senior stakeholders and executive leadership.

• Lead workshops and alignment sessions to ensure cross-functional teams are aligned on goals and project execution.

What did we order?

• Must-Haves:

  • Strategic Mindset & Problem Solving: Ability to think critically, structure complex problems, and develop actionable, data-driven solutions. Strong consulting mindset with the ability to approach challenges holistically.

  • Project Management Expertise: Proven track record of managing multiple cross-functional projects simultaneously, from inception to execution, delivering impactful results.

  • Data-Driven Decision Making: Highly analytical, with experience leveraging data to guide strategic initiatives, validate hypotheses, and improve business performance.

  • Stakeholder Management & Communication: Excellent interpersonal skills with experience in presenting clear and compelling recommendations to senior stakeholders, influencing decisions across all levels of the organization.

• Nice to Have:

  • Consulting Background: 3+ years in a top-tier management consulting firm (e.g., BCG, McKinsey, Bain) with a focus on operational excellence, strategy development, or business transformation.

  • Industry Knowledge: Experience in mobility, ride-hailing, food delivery, e-commerce, or retail sectors.

  • Technical Skills: SQL proficiency and experience with business intelligence tools to drive insights and performance improvements.

• Soft Skills:

  • Strong interpersonal and communication abilities, adept at building relationships and working cross-functionally.

  • Self-driven, proactive, and able to manage multiple priorities in a dynamic, fast-paced environment.

  • Thrives in ambiguity and enjoys learning on the go, with a continuous improvement mindset