Manager, Site Reliability Engineer

ROLE SUMMARY
Site Reliability Engineering (SRE) is a set of principles and practices that seeks to take a software engineering approach to solving IT Operations problems. In the S ite R eliability Engineering team , we seek to apply an SRE approach to managing infrastructure operations, with a focus on:

• Ensur ing services are running smoothly: identify ing and regularly review ing operational health indicators to ensur e delivery to defined service levels .
• Continuously analyzing service data to identify service improvement opportunities. Opportunities will be assessed on their potential to remove manual effort ('toil'), improve service reliability, and enhance customer experience.
• Developing, or partnering with other teams to develop automation that will remove toil from the environment, and deliver a more reliable, cost-effective service to the company.

The SRE engineer will work to ensure that Pfizer's critical services have reliability and uptime appropriate to users' needs by developing software that automates support tasks, reduces errors, and self-heals common service failures.
ROLE RESPONSIBILITIES

• Work as part of a team of software and systems engineers on projects oriented towards improving the availability, reliability and efficiency of the global infrastructure services that run Pfizer's critical applications.
• Develop infrastructure and build monitoring and automat ed sol utions to address those recurring issues and to remove manual effort to increase service efficiency.
• Apply "everything-as-code" philosophy across configuration, infrastructure, Orchestration methodologies to ensure our production systems are fault tolerant and resilient.
• Analyze system data to identify patterns that indicate opportunities for improvement, particularly by addressing recurring issues, or automating currently manual effort ('toil').
• Take a data-driven approach to identifying and surfacing indicators for use by the broader operations team to monitor service health.
• Practice blameless post-mortems - deep-dive analyses on major service events and outages, with a view to identifying opportunities for improvement .

QUALIFICATIONS
Basic requirements:

• Bachelor's degree in computer science or related technical field, or equivalent practical experience.
• At least 5 years of demonstrated experience in similar roles/environments.
• Experience with at least one of the major cloud providers (AWS, Google Cloud, Azure, etc) , infrastructure architecture and infrastructure as code ( IaC ).
• Proven experience with containerization and container orchestration tools.
• Proven experience working with various operating systems, including Unix, Linux, and Windows ( on premise and virtual ) .
• Proven e xperience with configuration management tools (Ansible, Puppet, Chef etc).
• Expertise in git operations, branching strategies, versioning and releas ing.
• Practical experience and understanding of CI/CD pipelines .
• Strong s cripting skills ( Bash , PowerShell , Python etc.) to automate various tasks.
• Exposure to monitoring tools ( logs, metrics, traces ) and alerts.
• Experience with analyzing and troubleshooting on-premise and cloud systems.
• Previous e xperience with Agile delivery frameworks (e.g. Scrum, Kanban).

Preferred requirements:

• Advanced degree
• Previous experience with hosting and network solutions.
• Previous e xperience with programming and SDLC lifecycle in at least two of the following: Python, Java, C#, JavaScript, TypeScript, Go, C, C++, etc. will be considered a plus.
• Experience with Relational and Non-Relational databases.
• Hands-on experience with ServiceNow or similar , ITSM workflows, and CMDB integrations.
• Proven ability to work effectively with cross-functional teams, including developers, QA, operations, and product management.
• Aptitude for mentoring less experienced team members and providing guidance on best practices, even without direct management responsibilities.
• Ability to quickly learn and adapt to new tools and technologies as needed.
• Expertise in designing and maintaining automated build, test, and deployment systems.
• Familiarity with modern architectural patterns, including microservices and serverless architectures.
• Systematic problem-solving approach, coupled with effective communication skills and a sense of drive.
• Previous work in highly regulated environments with security and compliance considerations.
• Experience working in globally distributed teams with cross-functional collaboration.

Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
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