Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Launched in Feb 2021, Ninja Mart is Ninja Van’s FMCG-focused logistics unit. We connect brands with retailers in suburban and rural regions of Vietnam and Malaysia, unlocking endless possibilities for business expansion in this fast-growing region.
We are an innovative FMCG distribution business with logistics assets across the region. As our business scales, we are looking for a Sales Operations Manager to drive operational excellence across the sales cycle. This role will focus on implementing best practices, improving processes, tracking performance metrics, and ensuring CRM accuracy. Within 6-12 months, the successful candidate will have established efficient sales operations workflows, enhanced sales team productivity, and developed a robust performance monitoring system.
Job Descriptions :
- Sales Operations Management
- Design and implement sales operations best practices and initiatives.
- Drive continuous improvement initiatives to enhance sales operations capabilities.
- Enforce regional compliance with internal sales operations standards.
- Manage administrative affairs, including sales commissions and onboarding.
- Lead process improvement projects to streamline sales operations.
- Planning & Reporting
- Lead weekly and monthly sales reporting on key business metrics, including sales productivity, revenue per province, and customer numbers.
- Drive weekly and monthly sales planning to forecast revenue, performance, and sales of key FMCG categories and SKUs.
- Support Area Sales Managers with the right reports and metrics to identify areas for improvement.
- Provide leadership with actionable insights to support strategic decision-making.
- Performance Monitoring & Analysis
- Track and report sales performance metrics, including call rates, strike rates, and revenue breakdown by individual, brand, and channel.
- Conduct regular business reviews (weekly, monthly, quarterly) to evaluate performance and identify areas for improvement.
- Provide actionable insights and recommendations to senior leadership based on data analysis.
- Lead large-scale projects aimed at improving sales productivity and operational performance.
- Sales Tools & Project Rollouts
- Launch new sales tools & updates such as the Distribution Management System (DMS), across all regions.
- Ensure proper rollout, adoption, and training for sales teams using new systems.
- Monitor tool performance and provide feedback for continuous improvement.
Job Requirements :
- Bachelor's Degree in Business Administrations, Operations, or a related field.
- At least 5 years of experience in a commercial management or sales operations role.
- Proven track record in sales operations, sales management, and product management.
- Experience in a fast-paced environment with successful project execution.
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What We Do
Ninja Van Group is a tech-enabled logistics organisation, backed by marquee investors including GeoPost, Alibaba Group, and B Capital Group. Launched in 2014 as an e-commerce express logistics company, it reached 100% network coverage by 2018 with over 2,000 stations and hubs across Southeast Asia. Today, around two million parcels course through its network daily. A decade of operations fortified Ninja Van Group’s e-commerce express network, enabling concurrent diversification across the realms of e-commerce and express logistics. To maximise its scale in e-commerce, Ninja Van Group offers a comprehensive suite of solutions – from digital to full-funnel marketing – to help shippers sell better. As a springboard for expansion beyond e-commerce, Ninja Van Group's e-commerce express network lays the groundwork for venturing into other express verticals, including business-to-business inventory restocking and cold chain.
