Manager, Quality Management

Synapse Health | Who We Are

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters. 

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn Page.

What We Need

The Manager, Quality Management will report directly to the Director, Quality Management. The Manager, Quality Management is responsible for overseeing the day-to-day operations of the quality team and ensuring compliance with quality standards, auditing processes, internal policies, accreditation requirements, and regulatory guidelines. This role plays a key part in developing and implementing quality management programs, monitoring performance metrics, and ensuring that the organization meets all Medicare, accreditation, and industry standards.

What You Will Do

Quality Management & Improvement:

• Develop, implement, and manage the internal auditing program to ensure compliance with regulatory, accreditation, and company standards.
• Conduct regular quality audits on processes, documentation, and operations to identify risks and areas for improvement.
• Maintain audit readiness for external inspections, surveys, and accreditation reviews.
• Monitor quality indicators, patient outcomes, and performance metrics to drive improvements.
• Oversee internal and external audits, including preparation and corrective action plans.
• Stay updated on DMEPOS regulatory changes and implement necessary updates to policies and procedures.

• Manage the reporting of quality measures and clinical outcomes to internal and external stakeholders, ensuring all required documentation and reporting deadlines are met.

• Identify, assess, investigate, perform RCA and mitigate risks related to grievances, service delivery, patient safety and quality of care within the DMEPOS environment.
•  Work closely with compliance, operations, and clinical teams to mitigate risks and ensure corrective actions are executed effectively.
• Collect, analyze, and report audit findings and key performance indicators (KPIs) to senior leadership.
• Monitor trends in audit results, complaints, incidents, and regulatory changes to enhance risk management strategies.
• Develop dashboards and scorecards to track quality performance and support decision-making.

Team Management and Development

• Supervise and mentor a team of quality auditors, ensuring consistency and accuracy in audit processes.
• Guide, mentor, hire, train and support team members to maximize performance, foster professional growth, and develop key skills.
• Drive team objectives, align individual goals with organizational priorities, and manage team performance to meet business targets.
• Cultivate a collaborative, inclusive, and high-performance culture by promoting teamwork, respect, and employee engagement.
• Oversee the performance appraisal process, conduct regular feedback sessions, and provide constructive guidance to enhance individual and team productivity.

What You Have:  

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include:

• Licensed healthcare professional (RN, LPN, RRT, CRT or other clinical certifications), preferred.
• Education: Bachelor’s degree in healthcare, Quality Management, Business Administration (preferred).
• Experience: 5+ years in quality auditing, compliance, or risk management, preferably in healthcare, DMEPOS, or regulated industries.
• Minimum of 5 years of experience in nursing, with at least 3 years in a leadership role within a quality management or clinical environment.
• Experience in DMEPOS services or a healthcare setting that involves the provision of durable medical equipment and related supplies is highly preferred.
• Knowledge of CMS regulations and other industry standards and accreditations for DMEPOS providers.
• Strong knowledge of audit methodologies, regulatory compliance, and accreditation standards.
• Proficiency in audit tools, data analysis software, and reporting platforms.
• Proficient in MS Office applications and ability to learn department and job-specific software systems 
• Demonstrate organizational skills 
• Demonstrate effective verbal and written communication skills 
• Demonstrate analytical skills when problem-solving 
• Demonstrate high attention to detail and a high degree of accuracy 

What Sets You Apart: 

• • Accountability: Demonstrates an understanding of the link between one's own job responsibilities and overall organizational goals and needs.
  • Integrity: Demonstrates behaviors that are consistent with standards for professional and ethical conduct.
  • Management and Leadership: Demonstrates the ability to influence and guide members of an organization.
  • Organization and Prioritization: Assesses relative importance of activities and assignments; adjusts priorities when appropriate.

What Sets Us Apart

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths
• Healthy work-life balance culture with paid time off (PTO)
• Medical, dental and vision insurance for full-time team members
• 401K savings plan with employer contribution match

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.