Manager of Policy Administration Operations

At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
 
Ready to reach your highest potential? Let’s work together.

Job Summary:

Currently hiring for a manager to lead policy administration operations within our Individual Disability Insurance (IDI) business line.

In this role, you’ll have the opportunity to own project management, process improvement, and team development initiatives in an effort to make a positive impact in the lives of our customers and the strength of our organization as we continue to grow this business. Using your subject-matter-expertise, you’ll have a strong influence and a higher level of exposure for your work in this close knit and connected leadership team.

• Oversee and develop the skillset of our Inforce Policy Administration team using your expert knowledge, emotionally intelligent leadership skills, and insight for business.

• Develop insightful and future-focused metrics, procedures, and policies.

• Work closely with our Contact Center to knowledge share and ensure an impeccable first point of contact.

• Resolve escalations and develop customer inspired solution to meet their service needs.  

• Collaborate with Sales team and master general agents.

• Lead your team through complex change initiatives, resulting in a more satisfied customer and a stronger organization.

Skills and Background You’ll Need

• At least 5 years of experience as a leader, showing success in progressing teams forward in work and development.

• 2+ years of application management experience (insurance, mortgage, or a similar line of work).

• Strong skillset in change management and proven experience having guided a team through complex change initiatives.

• Ability to read contracts and understand how the application life cycle affects a business end-to-end.

• An understanding of contact center and customer interactions. Experience working in or with a contact center is highly desirable.

• Experience in IDI or employee benefits is highly desirable.

Key Behaviors of a Successful Candidate

• Proactive in the way that you initiate work that contributes to overall team performance.

• The ability to hold regular, open discussions with employees offering insights to enhance skills and knowledge.

• Able to remove barriers to goals using creativity and interconnectivity skills

Why join The Standard?

We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off

• A supportive and responsive management approach

• Opportunities for career growth and advancement 

• Paid time off to volunteer

• An employee giving program that double matches your donations to eligible nonprofits and schools

• Much more!

#LI-remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year. Employees also receive 11 paid holidays and 2 wellness days per year.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range:

$77,250.00 - $123,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.