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The Manager, Organizational Development & Effectiveness will support critical organizational priorities which are dependent on improved employee capabilities and performance; s/he will champion change by implementing practical development activities that progress our long term agenda.
This role is part of a team that is responsible for establishing strong development, employee engagement and growth programs for Organizational Effectiveness and Development. As a lead on this team you will be responsible for partnering in the strategic design, and delivery of workforce programs for employees and target patient populations. This role is the face of the department and provides support to employees, patients and community members (partners). This is a very hands on role that combines strategic, project planning with day to day operations management.
The primary responsibility of this role is daily operations of identified programs and projects including conducting outreach to agencies, reviewing patient programs, event planning and implementation, working on complex projects with aggressive timelines and deliver outstanding client service. This role will also be responsible for partnering on diversity, inclusion and culture events. There is a potential for this role to represent the institution at programs within the Greater Boston Area. As part of this role you will be responsible for updating, tracking, and reporting data to support and maintain current and future programs. In addition you will be responsible for researching opportunities for grants and funding.
POSITION SUMMARY:
The Manager, Organizational Development & Effectiveness will support critical organizational priorities which are dependent on improved employee capabilities and performance; s/he will champion change by implementing practical development activities that progress our long term agenda.
This role is part of a team that is responsible for establishing strong development, employee engagement and growth programs for Organizational Effectiveness and Development. As a lead on this team you will be responsible for partnering in the strategic design, and delivery of workforce programs for employees and target patient populations. This role is the face of the department and provides support to employees, patients and community members (partners). This is a very hands on role that combines strategic, project planning with day to day operations management.
The primary responsibility of this role is daily operations of identified programs and projects including conducting outreach to agencies, reviewing patient programs, event planning and implementation, working on complex projects with aggressive timelines and deliver outstanding client service. This role will also be responsible for partnering on diversity, inclusion and culture events. There is a potential for this role to represent the institution at programs within the Greater Boston Area. As part of this role you will be responsible for updating, tracking, and reporting data to support and maintain current and future programs. In addition you will be responsible for researching opportunities for grants and funding.
ESSENTIAL RESPONSIBILITIES / DUTIES:
- Works closely with HR Business Partners and clients to identify critical skill and knowledge needs of individual contributors across BMC
- Designs instruction, develops, and delivers instruction and/or performance support in person, via web, and asynchronously
- Acts as a change agent, collaborating with directors, managers, and staff to facilitate adoption of new programs.
- Opens up the traditional boundaries around our employee development practices, so less-resourced system & community partners benefit
- Leverages system knowledge and analytics in support of HR initiatives that drive organizational effectiveness
- Drives organizational programs with consistency and accuracy, including planning, engaging stakeholders and providing support of participants to ensure actions are taken to complete required tasks.
- Provide strategic input during program and project design and implementation sessions
- Responsible for oversight of assigned programs such as Pathways
- Responsible for assisting in the design, development, delivery and maintenance of program materials and mediums through which programs are communicated
- Continuously enhances a curriculum for high potential employees, for critical job families and skill sets, and in support of career development for all employees
- Occasionally work with instructional design team members to create appropriate learning materials
- Participate in organization wide culture initiatives including diversity and inclusion program
- Co-lead workforce development sessions including instruction, and in class learning as needed
- Plan and execute culture events and programs
- Work closely with clients to provide timely implementation of programs, and status reports
- Troubleshoot and manage items as they arise that could threaten the successful outcomes of projects and provide timeline regular updates
- Incorporates collaboration & inclusion in everything
- Other duties as assigned
(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).
JOB REQUIREMENTS
EDUCATION:
Requires a Bachelor’s degree (Masters preferred) with an emphasis in human resources, human services, education, public administration, social work, or community development.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
EXPERIENCE:
Must have a minimum of five years of experience in the non-profit sector.
KNOWLEDGE AND SKILLS:
- Understanding of the essential components of organizational performance; organizational effectiveness, team development, instructional design, adult learning, behavior and culture change, needs assessment, and program evaluation.
- Strategic, systems-thinking to understand emerging business plans, determine organizational and talent implications, provide appropriate recommendations, AND take action.
- Utilizes evidence-based thinking/processes, is planful, disciplined, high attention to detail.
- Entrepreneurial, agile, fast, impactful, flexible, efficient.
- Demonstrated commitment to BMC’s Core Values.
- Ability to work in an environment with limited resources.
- Consulting, coaching, facilitation, stand-up delivery skills.
- Collaborative team member
- Ability to build effective relationships at multiple levels and strong influence skills in a matrix organization.
- Relates well with and influences strong, independent, critical thinkers.
Equal Opportunity Employer/Disabled/Veterans
What We Do
Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine.
Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide.
In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs.
Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine.
Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually.
No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
