Manager Crisis Operations

Role Overview: As a Manager – Crisis Management, you will be responsible for supporting senior team members in the delivery of crisis management guidance and functions to the Commonwealth Bank and Bankwest, while also supporting ASB and international locations. Your primary focus will be on managing disruptive events through established response protocols.

Position Specific Responsibilities

• Support the team delivery of Group-wide response capability, providing support activities relating to crisis management to ensure that all parts of the Group can mitigate the impact of disruption events and meeting specified regulatory requirements.

Position Specific Responsibilities

• Processes, gathers, analyses and documents information.

Job Description

• Information Management: Collect, assess, analyse, and document information. Present insights to leadership for informed decision-making. Prepare quality documentation, including presentation packs and reports.
• Support and Assistance: Provide timely support and technical assistance for effective management of business outcomes. Foster collaborative relationships with peers and business stakeholders.
• Continuous Improvement: Identify opportunities for continuous improvement to enhance efficiency and achieve business outcomes.
• Response Process Alignment: Support senior team members in the alignment of response processes with relevant Business and Support Units, including but not limited to technology, cyber, communications, people, and regulatory teams.
• Plan Maintenance and Improvement: Support the maintenance and continuous improvement of Group-level plans, such as Pandemic, Natural Disaster, and Major Outage Plans.
• Support crisis response systems: Maintain Group mass communications and information management systems to ensure effective response capability.
• After Action Reporting: Support senior team members in conducting after-action reports to identify and drive improvement actions, ensuring lessons learned are integrated into future responses.
• Code of Conduct Adherence: Adhere to the Code of Conduct, which sets the standards of behaviour, actions, and decisions expected from our people.

Other responsibilities will include:

• Coordinating, driving, or supporting the design, development, training, testing, maintenance, and exercising of business continuity plans for CBA in accordance with the appropriate frameworks.
• Providing input into supporting frameworks, assessments, and assurance activities performed by the respective business areas.
• Supporting management in responding to disruptive events in accordance with the Crisis Management Framework.
• Providing insights and reporting on gaps, issues, and compliance performance.
• Updating and maintaining current communication details of relevant business areas.

We'd love to hear from you if you have:

• Experience in crisis or incident response programs and teams.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication skills, with the ability to convey complex information clearly and concisely.
• A strong customer focus.
• Experience in Risk Management or incident response.

What's in it for you:

• Newly created, permanent role
• Hybrid work practices, with 50% of your working time at our convenient Sydney office location
• Great employee benefits and competitive leave allocations
• Career development opportunities with a focus on internal mobility

Advertising End Date: 11/03/2025