Company:Finning Canada
Number of Openings:1
Worker Type:Permanent
Position Overview:Are you ready to drive customer success and elevate fleet productivity?
As a Major Product Support Sales Representative at Finning, you'll develop profitable, long-term relationships with our major and strategic customers. Your mission: to boost our parts and service market share while ensuring our customers' fleets operate at peak performance.
We look forward to you joining our team!
Job Description:
- Conducting undercarriage measurements and CSA’s.
- Monitoring trends, analyzing data, and providing quality reports.
- Troubleshooting and resolving equipment and product issues in collaboration with supplier partners.
- Implementing Product Improvement Programs (PIP).
- Coordinating warranty and policy guidelines, ensuring follow-up.
- Preparing accurate equipment and service forecasts, including component pricing and estimates.
- Maintaining detailed call reports and customer information.
Qualifications:
- 5 years of sales experience managing whole accounts.
- Automotive or heavy equipment experience, or proven mechanical knowledge.
- Excellent communication and persuasion skills.
- Strong presentation and organizational skills.
- A team player with initiative and time management skills.
- Solid background in parts and service, with business acumen.
- Mechanical knowledge and understanding of equipment systems.
- Proficiency in Finning Systems (CTS, PTOS, DBS, Costwatcher, Warranty, SIS).
- Adherence to safety procedures.
- Proficiency in MS Office.
Note:
- This position is based out of our Whitehorse office location.
- Permanent, full-time role.
- 5x2, Monday- Friday shift.
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Employee Share Purchase program with matching contributions.
- RRSP and TFSA options through Sunlife.
- Paid vacation with an increasing allowance based on years of service.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
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