Linux Systems Administrator

Reporting to the Linux Team Lead, the Linux System Administrator will be responsible for providing 3rd line IT Support to the JD business users – providing technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up, both from 2nd and 1st line support teams and directly from the wider business.

They will also perform server installation, server and administrative script development, testing, and patching under the direction of the Senior Linux System Administrator and/or the Linux Team Lead.

·       Job Title – Linux System Administrator

·       Location – BL9 8RR

·       Working rota – Monday Friday

·       Working hours – 40

What You'll Be Doing:

• Provide 3rd line technical support for the IT functions of the business.
• Respond to support enquiries from the business and help to resolve hardware and/or software problems.
• Log all support calls within the ITSM call logging tool.
• Maintain a high degree of customer service for all queries and adhere to all service management principles.
• Liaise and work with other JD Technical teams as required.
• Liaise with third-party technical support teams when necessary.
• Document working procedures and store within the knowledge management database

What We're Looking For:

• 3+ years working in a service support environment with exposure to ITIL processes.
• Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9.
• Experience with Bash scripting and associated tools such as sed, awk, sort, uniq.
• Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation.

The Company:

The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors and Gyms with over 90,000 colleagues over 4,500 stores across several retail fascia's in over 36 countries around the world.

We are an equal opportunities employer who embraces and values differences. We recognise the importance of an inclusive workplace culture in which everyone can thrive irrespective of their background or identity.

To be a part of this successful and continuously growing company, you will have the desire to ingrain our strategic goals of being a people first, a digital leader and customer focused organisation which provides operational excellence and is continuous with identifying new areas of growth into our day-to-day.

We know our employees work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits:

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities to learn and develop at work
• Access to Apprenticeships and accredited qualifications

Interested?

If you are interested in this position, then press the Apply Now button.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of your application, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.