At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.
Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
Job Description
Job Summary:
The Lien Perfection Administrator I works with dealerships, the Department of Motor Vehicles, title agencies, and external and internal customers to obtain and verify information on outstanding liens. This position receives, examines, and ensures title/lien documentation is complete, accurate and in compliance with state and company guidelines.
Job Duties:
- Follow up on and reconcile lien documentation through extensive phone and written communication with auto dealerships, state agencies, and internal/external customers.
- Identify and resolve title issues, escalating as needed, to mitigate potential losses
- Contact external and internal customers to obtain missing or inaccurate information
- Receive mail, internal documents and/or external documents; examine documents for completeness, accuracy, and conformity to specified requirements
- Maintain current knowledge of DMV regulations regarding vehicle titles for each state in which vehicles are processed
- Complete title applications, check requests, and prepare overnight shipments for lost/duplicate titles
- Utilize various software systems to obtain, validate, and enter document information
- Responds to a variety of internal and external customer inquiries in a timely and thorough manner
- Other duties as assigned
Education and Work Experience:
- High school diploma or equivalent
- 0 -2 years auto finance experience preferred
- Auto title experience preferred
- Phone customer service skills preferred
- Typing and ten key skills
- Ability to use MS Office products, proprietary software and general office equipment
- Strong attention to detail and sense of urgency
- Ability to build rapport and relationships; ability to work in a team environment
- Excellent written and verbal communication skills
- Must be highly organized and able to prioritize workload
- Must possess sound judgment in gauging the severity of identified problems
- Ability to handle high volume of paperwork
- Self-motivated with the ability to complete multiple tasks with minimal supervision.
#LI-Remote
Exeter Finance LLC is an Equal Opportunity Employer.
Individual compensation packages are based on various factors unique to each candidate including
skill set, experience, qualifications and other job-related reasons.
17.50 USD-$20.50
Top Skills
What We Do
At Exeter, we are committed to helping consumers find the right financing for their next vehicle purchase. We work with thousands of franchised and independent auto dealers nationwide to make vehicle ownership possible for everyone. We have helped more than one million consumers purchase the cars and trucks they want by providing the financing solutions they need.
Our mission is to create superior value for our stakeholders by providing financial solutions through building exceptional customer, dealer and partner relationships while exhibiting a Culture of Excellence.
Our vision is to be a premier auto finance company and lender of choice known for its People, Performance and Service.
