Level 2 IT Project Engineer
Department: Service Delivery
Reports to: Director of Service Delivery
Salary: $65,000-$75,000
Does this sound like you?
- Have you learned many technical skills serving clients over the years?
- Are you a rockstar with experience in networking & Microsoft Active Directory environments?
- Do you like to work as part of a team and also work independently?
- Do you love making clients happy and derive great pleasure from doing an outstanding job?
If this sounds like you, this job may be for you!
What does this job entail?
Our Level 2 IT Project Engineer will have deep technical skills, experience working in an MSP or similar environment, and strong client relationship skills. Our Project Engineers serve on our ProServices Team.
In a typical week, you might just be installing access points, switches and a firewall at a school Monday-Wednesday, deploying Windows laptops at a nonprofit on Thursday, and standing up a server environment for a law firm on Friday. Some projects last a few hours, whereas others last days or weeks. Regardless, your job will be to execute well, delight our clients, and set them up for success.
What are the position responsibilities?
- Apply technical skill to a wide variety of issues supporting workstations, networking, virtualization, servers, cloud, wireless access points, and standard office applications.
- Follow established best practices, including Macro project templates, audits, and Knowledge Base articles.
- Handle network design, infrastructure implementation and support: physical and virtual servers, routers, firewalls, switches, wireless access points
- Oversee cloud services implementation, migration, and support (Both Microsoft Office 365 and Google Workspace)
- Complete workstation onboarding including Intune and Auto Pilot deployments
- Participate in other common project deployments as demanded by our clientele, including but not limited to Chromebook deployments, mounting projectors and Interactive Flat Panels, tablet and mobile device management deployment, etc.
- Add detailed notes to every project task or ticket for all time worked and all resolutions identified.
- Escalate task failures or roadblocks immediately to Project Coordinator.
- Contribute to creating scoping tickets, including conducting client walk throughs
- Conduct QA on projects for other Pro Services team members
What knowledge, skills, and abilities do you have?
- Experience implementing technical projects
- Experience supporting technology onsite and remotely
- Experience communicating technical information to non-technical people
- Ability to track hardware procurement, installation, build outs, and associated activities
- Organizational skills to provide ongoing status updates on project progress and prioritize resource allocation
- Strong written skills for communicating with clients via our ticketing system and maintaining proper documentation in our systems
What credentials and experience do you have?
- 4+ years of demonstrated project engineer experience in networking & Microsoft AD environments. Experience implementing network and Microsoft environments from the design phase through deployment. (If you do not have this experience, it is unlikely you will receive an interview.)
- 2-3+ years of Managed Service Provider (MSP) experience
- Knowledge of IT infrastructure, managed services, and cybersecurity)
- Experience with a professional ticketing system (knowing AutoTask PSA is a plus)
- Experience with project scoping, development of project plans, and execution
- Degree from an accredited university, or equivalent experience via relevant project certifications
- Excellent communication, interpersonal and problem-solving skills
- Deep love of attention to detail and maintaining superb documentation
- Ability to work under pressure, while maintaining a positive attitude and a sense of humor
- Ability to be a self-starter, who can be trusted to work largely unsupervised
- Reliable transportation for use during business hours
- Ability to pass a criminal background check in order to be eligible to work in schools
What are Macro Connect’s Benefits?
- Health, Dental, Vision, Short-Term Disability & Life Insurance
- 401K with a company match of up to 3.5%
- Vacation/Sick Days, Personal Days, and Holidays
- Hybrid work environment
- Mileage Reimbursement
- Mental health resources
- Professional Development Support and Funding
- Coffee and bagels
- Beautiful, modern, dog-friendly workspace
- Company-wide performance-based year-end bonus
- Profit sharing based on company performance
Who is Macro Connect?
Macro Connect is a small but growing Managed Service Provider team working out of a historic library in Detroit. We are focused on helping schools, nonprofits and businesses achieve breakthrough performance by leveraging data and technology.
We value diversity - in thought and in personal and professional background - and are committed first and foremost to finding the right people then providing them with coffee, an office full of dogs, and a training pathway to reach their potential.
When we asked our team what 3 words sum up the company culture, the most repeated answers were: transparent, community-minded, and supportive. We use open-book management to share our financial information with all of our employees. We like and care about our co-workers and will drop everything to help someone in need. We care deeply about Metro Detroit and believe we can play a part in the bright future ahead. If we are working against a deadline, we do whatever it takes to meet it. If we face a difficult challenge, we work together to overcome it. If we make a promise, we see it through.
Our clients have high expectations and we expect our employees to take that in stride, keep a smile on their face, and produce great results. Details matter to us and we pride ourselves on getting things right the first time. We love turning technical jargon and complex data into practical solutions that improve outcomes for our clients.
Top Skills
What We Do
Macro Connect is Metro Detroit's premiere technology consulting firm specializing in computer and technology support for schools and small businesses. We are experts in designing, implementing and maintaining both wired and wireless networks and information systems, as well as personalized coaching and professional development around leveraging technology-based solutions.
We can provide your organization with a wide range of computer consulting services, including: strategic planning, on-site and remote support, hardware and software sales, installation, and troubleshooting as well as network design, implementation, maintenance, and training. We serve a broad range of clients located throughout Metro Detroit, Southeast Michigan, and beyond. Macro Connect can either supplement your existing IT department or become your one-stop information technology solution.
Macro Connect is heavily invested in the charter school system in the Metro Detroit area and across the state. Supporting schools since 2005, we specialize in areas important to school success including: student information systems management, blended learning implementation and operations management, technology integration support, and new school startups. In the past several years, we've helped open 12 charter schools in Michigan and we provide ongoing support to about 10% of the charter schools in the state.
