Learning Experience Design Specialist

Position Summary:   

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.  

In the Learning Experience Design Specialist position, you'll play a key role in delivering virtual training sessions to senior living customers, focusing on onboarding, new feature adoption, and ongoing skill development. You'll also manage our Continuing Education Units (CEU) program, ensuring compliance and supporting professional growth. This role requires expertise in virtual training methodologies, strong facilitation skills, and experience overseeing CEU programs to enhance customer learning and engagement. 

Skills Needed: 

• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.  

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.  

• Applies AI and Technology - Identifies opportunities to boost efficiency and add value using AI and tech. Embraces and applies digital innovations and tech solutions to build business. Eagerly learns and integrates new technologies where they matter most.  

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.  

• Proficiency in e-learning platforms, virtual training tools, Learning Management Systems (LMS), and AI-enhanced learning technologies. 

• Strong interpersonal skills with the ability to collaborate effectively across diverse teams. 

What You’ll Do and Impact:  

• Facilitate engaging and interactive virtual training sessions that accommodate different learning styles and experience levels, using various digital tools and platforms. 

• Collaborate with learning experience designers and stakeholders to create relevant and impactful online training content. 

• Maintain and update training materials, including digital resources, manuals, and visual aids. 

• Oversee the administration of the Continuing Education Units (CEU) program, ensuring compliance with accreditation standards and managing the approval process. 

• Work with internal and external subject matter experts to develop CEU content and manage live virtual CEU events, including registration, production, and evaluations. 

• Leverage AI-driven content curation tools to optimize CEU content development based on industry trends and learner engagement data. 

• Manage logistics for virtual training, including scheduling, platform setup, and participant communication. 

• Track and report training attendance, completion rates, and learning outcomes using the Learning Management System (LMS) and AI-based analytics. 

• Stay current with industry trends in virtual corporate training and CEU program management, ensuring continuous improvement of content and delivery. 

• Regularly assess and update training programs based on participant feedback and best practices to enhance learning effectiveness. 

Experience: 

• Bachelor’s degree in Education, Human Resources, Organizational Development, or a related field. 

• 3-5 years of experience in learning experience design, virtual training, or a similar role. 

• Strong understanding of instructional design principles, adult learning theories, and virtual training technologies. 

• Experience managing Continuing Education Units (CEU) programs with knowledge of accreditation standards.

• Certification in training, such as a Certified Professional in Talent Development (CPTD) or equivalent, is a plus.