Lead IT Operations Excellence Specialist

Who We Are:

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

 SimCorp is an equal-opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients

Why is this role important to us:

Operates and manages incident and problem management, which may also give rise to change management. These processes are executed within both ITIL and other industry standard processes and principles. Operationally uses the processes that are sustainable, consistent, and standard in way that meets service requirements/targets (e.g., SLA metrics). The Operational Excellence Specialist is both directly engaged and is also involved in the continuous evolution of service operational practices. The Operational Excellence Specialist will have and deep understanding of PaaS Incident Management process, procedures and tasks. The Operational Excellence Specialist is also articulate, able to describe challenges to audiences of all levels, able to plan and to exercise sound judgement when managing client risk.

Impact/Scope

• Executes and promotes critical and other problem management processes across global operations.
• Operationalized agreed governance with client (e.g., critical incident process).
• Oversees supplier performance, including incident resolution, change implementation, and problem management.
• Orchestrate planning and deployment of resources to mitigate a specific problem.
• Single-Point-of-Escalation for daily operational matters in relation to incident and problem management.
• Effective partnership with colleagues
• Ensures that hosting partner can provide the minimum agreed service commitments and manages the escalation to the vendor for items that require immediate action.
• Runs the bridge and secure necessary resources in fixing an incident to restore services/availability in the event of a critical incident.
• Maintains open channels of communication by providing regular reports. Prepare the PIR and RCA as the Problem Manager.
• Partners with Operations Delivery Manager, works with hosting providers (vendor management), collaborates across the organization.
• Share information that leads to increased awareness about ITIL, and other change and problem management processes being used in PaaS. The process involves preparing and delivering overviews to the group that outline goals, anticipated difficulties, and avenues for advancement. Contributes to both the knowledge base and the RAID log.

What We Value

• Minimum 5 years of operational account experience with mission-critical services
• ITIL certified and practical experience with the design, implementation, and use of ITIL or other relevant problem management processes.
• Experienced in Major Incident Management and Change Management
• Experienced in Problem Management would be a valuable addition
• Knowledge of PaaS infrastructure, particularly MS Azure and cloud environments
• Critical and independent thinker; but is also collaborative and values team engagement
• Shows responsibility and takes charge of assigned areas
• Respect and understands the importance of deadlines and client communications.
• Respect and understand the essential use of tools, data and process to be able to communicate with the clients.
• Proficient analytical skills
• An approach to encouraging a collaborative and open culture.
• Effective communication and collaboration within a large, international organization.
• Previous experience working in an agile team and an understanding of agile methodologies.
• The ability to work in and be part of a global team.
• Have extensive multi-cultural awareness and appreciation for multi-cultural teams
• Have good written and verbal reasoning skills.

Benefits:

SimCorp offers several benefits that might play a significant factor in considering whether to accept a job offer. Since we operate in 30+ offices worldwide, the benefits package may vary from country to country.

Take advantage of this section and indicate the most-valued benefits for candidates, considering training and certification, as well as benefits that can improve a candidate's work-life balance, such as flexible hours, vacation time, work-from-home options, etc. Please note that this may not be possible for multiple location postings due to the difference in benefits.

Next steps:

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks. 

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

#Li-Hybrid 

**SimCorp proudly announces the official certification of its Manila Delivery Center as a Great Place To Work, a remarkable achievement within just two and a half years of operations. This certification, which was acquired in November 2023, underscores SimCorp's effort to cultivate a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of its employees

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**