About the Role
As our Digital Identity Know Your Business Team Lead, you’ll be an instrumental cog in the verification wheel of GoTo GoJek Tokopedia that directly impacts the company’s ability to ensure its adherence to implementing a robust Enhanced Due Diligence (EDD) and Business Due Diligence (CDD) in compliance to regulation. You will have an important role in terms of ensuring the company is in compliance with regulatory requirements as well as internal risk mitigation.
What You Will Do
- Manage Ops team that handles business verification on a day-to-day business. Liaise with counterparts both internal and external in regards to implementing a proper business verification in accordance with regulatory requirements
- Identify the gap between operational process and regulatory requirement and come up with a proposal on how to address the gap by balancing the regulatory requirement and supporting business growth
- Give insights and feedback regarding business verification to the Manager and relevant parties
- Analyze and review the deviation requests from counterpart by analyzing the risk exposure and balance it with benefits and give recommendations to the Ops Manager on how to mitigate the risk exposure while supporting business.
- Can do capacity planning calculations to determine the total agent needed to do business verification
- Responsible for audit readiness both internal and external (including regulatory audit) to ensure all relevant settings, documents, and business processes are in line with standard operating procedures and internal audit guidelines
- Responsible for SOP management to ensure it is in accordance with regulatory requirements
- Ensure that all relevant administrative documents pertaining to the KYB deviation process are kept up to date, in accordance with internal audit guidelines; and are in line with various departments within the organization
What You Will Need
- Minimum of Bachelor's Degree graduate with at least 5 years of experience handling verification Know your Business or compliance or AML and at least 3 years of experience managing a team.
- Should have working experience in a financial institution or start-up
- Working experience in a financial technology company is a plus
- Understand regulatory requirements such as BI, OJK, Kominfo, and other similar regulations
- Team player (adaptable, communicative, strategic, collaborative)
- Proficiency in English both active and passive is a must
- Experienced in dealing with audits both internal, and external, and especially by regulators
About the Team
Our Digital Identity team, a subsidiary of the GoTo Financial team consists of a whole village to create a proper KYC and KYB process from Data Science, Engineers, Products, etc based in Jakarta. Working alongside the Legal, and Compliance Team, we are predominantly concerned with adhering to the robust EDD and CDD while maintaining good service and SLA to our customers.
We are a tight-knit group made up of free thinkers, Marvel fans, sports enthusiasts, and wannabe bakers. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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What We Do
GoTo is the largest technology group in Indonesia, combining on-demand, e-commerce and financial services through the Gojek, Tokopedia and GoTo Financial brands. It is the first platform in Southeast Asia to host these three essential use cases in one ecosystem, capturing a majority of Indonesian consumer household expenditure. GoTo’s mission is to “Empower Progress” by offering an unparalleled selection of goods and services through a comprehensive merchant and partner network and promoting financial inclusion through its leading payments and financial services business.
