[쿠팡] 글로벌 비지니스 프로그램 매니저(Global eCom - Cross Border)

Company Intro

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are one of the fastest-growing commerce companies that established an unparalleled reputation for being a leading and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Team:

Coupang’s Global department PMO team is seeking a dynamic and motivated Sr. Program Management Specialist.  This person must be entrepreneurial by nature with responsibility for contributing to a positive customer experience on Coupang’s global selection as a part of a fun, diverse, and global-experienced team.  The individual will also work across a matrix organization internally with cross-functional teams as well as external network.  The primary goal of this role is to help Coupang as company-wide improve its global selection that our customers want and drives increased loyalty.

What are the 4 things you need this person to do?

1. Begins everyday Obsessing over Customer Experience. Starts with customer focused objectives and works backwards.  Build solutions to address and Wow our customers
2. Reviews end-to-end customer journey thoroughly and defines any front-end customer experiences on global selection (Global sourcing, Rocket Jikgu, etc.)
3. Analyzes As-Is business performance and defines success metrics & strategy for business optimization and continuous improvement on standard operating procedure. Be a strategic thought partner to group members in different parts of the business and liaison with external network to address company-wide global solution for the growth of global selection
4. Creates project roadmap and maintains project priorities within Global eCommerce. Lead project team to make business success

Essential Qualifications:

• Over 5-10 yrs of relevant work experience in BD or PM role on eCommerce or global SCM solutions
• Ability to speak and write in English & Korean in a proficient and concise way. Other language is plus
• Experience and track record of delivering E2E projects at scale
• SOP/Policy setup or new business building experience on eCommerce, Cross border, SCM or Retail industry
• Previous experience in eCommerce and other internet-based industries; retail; global brands
• E2E business understanding / Logistics and Supply Chain expertise
• Strategic partnering, financial acumen, matrix management, value co-creator
• Bachelor's degree majored in business, finance, analytical or related majors. (mathematics, engineering, statistics, economics, marketing etc.)

Preferred Qualifications:

• Ability to prioritize work in a complex, fast-paced environment with many asks and multiple stakeholders
• Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimize complex, large-scale business processes
• High standards and a bias toward action
• Always ensures business goals and plans are in line with “Wowing the Customer.” Never sacrifices customer experience for short-term goal
• Is able to conceive new ideas and experimentation for consideration. Understands the difference between 1-way and 2-way doors 
• Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews
• Analytical and problem-solving skills to find creative ways to cover come obstacles
• Advanced level of data analytics tools, such as Excel
• Self-define project requirement and needs for success

전형 절차 및 안내 사항    
전형 절차   

• 서류전형-(리크루터 사전인터뷰) - 전화면접 - 화상면접  – 최종 합격   
• 전형 절차는 직무 별로 다르게 운영될 수 있으며, 일정 및 상황에 따라 변동될 수 있습니다. 
• 전형 일정 및 결과는 지원서에 등록하신 이메일로 개별 안내드립니다. 

참고 사항   

• 수습 기간 12주를 포함합니다.
• 본 공고는 모집 완료 시 조기 마감될 수 있습니다.   
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• 직급과 담당 업무 범위는 후보자의 전반적인 경력과 경험 등 제반 사정을 고려하여 변경될 수 있습니다. 이러한 변경이 필요할 경우, 최종 합격 통지 전 적절한 시기에 후보자와 커뮤니케이션 될 예정입니다.

개인정보 처리방침   

• 쿠팡 그룹은 입사지원자 개인정보 처리방침(아래 링크)에 따라 귀하의 개인정보를 수집하여 처리합니다. 
• https://www.coupang.jobs/kr/privacy-policy/

서류 반환 정책   

• 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다. 
• 당사 채용에 응시한 구직자 중 최종 합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다. 
• 위 2항 본문에 따라 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서 [채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 이메일 (  [email protected]  )로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다. 
• 당사는 위 2항 본문에 따른 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.
• 채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.