Knowledge Manager

Talented, energetic, and motivated Knowledge Manager to assume full responsibility for the development and implementation of the Knowledge Management roadmap in support of I.T. Services delivered to a major global client. Additionally, the Knowledge Manager position will assist in the development and championing of globally consistent knowledge sharing inside and outside (Clients, Partners) of the organization.

Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects
 

Design and support the Program level Knowledge Management transition roadmap
Design new knowledge distribution practices and tools and encourage the use of the new practices and tools thus demonstrating they are embedded in the program
Analyze the effectiveness of the new knowledge management practices in terms of the program and organizational level benefit
Establish a shared vision and strategy for a portal/repository with leadership feedback and deploy plans for adoption rate of portal workspace usage
Enable and facilitate access to corporate-wide intellectual and business assets across global organization by instituting content management and processes and tools to support operational delivery
Collaborate with the Program Training Manager and senior leadership to design knowledge management processes and tools training modules for program staff
Maintain high standards for clear, concise, and trust-worthy Documentation & Training content
Promote collaborative tools to facilitate sharing of ideas and and work across the Program, Organization, Client and Partners
Create and monitor KPIs to ensure deliverables meet expectations
Provide support to the continuous improvement of the existing organization level Communities Of Interest.
Help disseminate information to internal and external stakeholders about the Program and wider Organization knowledge Management practice and processes.
Continuously Improve Program and Organization Knowledge Management

Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Communication and planning: Ability to work across varied business units to explain complex concepts in layman’s terms
Documentation: Ability to grasp technical information and clearly document it with a level of detail appropriate for the audience including but not limited to desk procedures, process diagrams, training practicum, etc.
Relationship building: Collaborate across all levels of the organization and stakeholder communities
Client Focus: Understands the needs and focus of client and stakeholders. Proven ability to interpret clients’ requirements into outcome drive solutions.
Proactive and Results Driven: Sets a high benchmark and delivers.
Teamwork: Promotes collaboration across own team and across boundaries. Works effectively in individual and global team based environments. Resolves differences by determining needs and implementing solutions that benefit all parties.
Leadership: Ability to supervise and guide employees.
Problem Solving: Excellent analyzing skills and ability to tackle critical situations
Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Jira
Master’s degree in Computer Science or related field
Demonstrable record of designing and implementing Knowledge Management systems & processes.
Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
ITIL V4 Foundations Certification