Kitroom Representative

Work Flexibility: Onsite

Perform daily Kitroom operational processes end-to-end. This position is responsible for the fulfilment and completion of the daily activities related to inbound flows, inventory control, outbound flows, and their related processes. Responsible for co-ordinating bookings initiated by sales representatives, assembly of loan Kits, preparation of relevant documents, system entries reflecting movement of loan Kits, co-ordinating daily delivery schedules and collections, and ensuring customer needs are met in a timeous and accurate manner. All items comprising of loan Kits must be maintained in accordance with the regulatory standards.

• Completes repetitive tasks and follows procedures along with written and verbal instructions
• Meets goals as defined within Stryker key success factors of Quality First, Customer Experience, Innovation, People Development, and Financial Results
• Responsible for participating in continuous improvement, daily/weekly cleaning and providing suggestions or ideas
• Responsible for personal production output and maintaining proper documentation or working with team to achieve team production targets
• Responsible for personal training, understanding procedures and accurately following all procedures and policies
• Responsible for successfully completing and maintaining competencies for all stations required to work
• Invests in employee involvement and development by being responsible and accountable, being passionate towards the success of the business, treating all with dignity and respect and by fostering personal growth.
•  Strives for operational excellence by promoting a team-based, product-focused organization, contributing to continuous improvement, participating in safety programs, strives for sales growth, cost reduction and committed to quality by striving for reliability and quality in our products.
• Uphold quality standards and communicate proactively with Kitroom staff
• Works with some daily direction still required
• Punctuality and Attendance: Follow attendance policy as outlined in our company handbook

Education

Essential:

• Matric or equivalent required

•  Basic IT knowledge (MS Outlook, MS Word, Internet)

Experience

Essential:

• 2 years’ experience in a service role prefererred
• Fluency in English, spoken & written
• Ability to work in a team environment
• Must have attention to detail

Travel Percentage: None