We are seeking a skilled and dynamic Key Account Relationship Specialist to join our team. In this role, you will be the primary liaison for our enterprise-level clients in the real estate industry, ensuring their success and satisfaction with our solutions. Your responsibilities will include understanding clients’ business objectives, guiding them through projects, and fostering long-term partnerships. If you thrive on building strong relationships and maximizing customer satisfaction, we welcome you to join our collaborative Customer Success team.
Responsibilities:
- Develop an in-depth understanding of the real estate industry, our product offerings, and clients’ business objectives.
- Proactively identify and mitigate risks to renewals and long-term relationships with customers.
- Collaborate closely with sales, product, and engineering teams to escalate customer feedback, deliver outstanding client experiences, and manage projects aimed at maximizing customer value.
- Regularly interact with customers to gather feedback through discussions and product usage observations.
- Manage projects to support the Key Account Success team in delivering maximum value to our customers.
- Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
Preferred Requirements:
- Capability to inspire optimism, fun, and a desire to always be learning.
- Get-it-Done confidence to pick up and lead new projects in the face of ambiguity.
- Self-motivated, collaborative, and able to excel under high-pressure situations.
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
- Proven ability to manage multiple projects simultaneously with strict attention to detail.
- Experience interacting with senior members of a customer’s team, such as C-level executives or department leaders.
- Proficient with Microsoft Office Suite
- Salesforce CRM familiarity
- Knowledge of real estate industry practices, trends, and challenges is a plus.
What We Do
At Lone Wolf Technologies, we believe making tech for real estate is about much more than just making the best tools. It’s about making them connect, all in one place—to make real estate simple.
