About Agora
Agora is the world’s leading video, voice and live interactive streaming platform, helping developers deliver rich in-app experiences – including embedded voice and video chat, real-time recording, interactive live streaming, and real-time messaging.
We power an average of over 60,000,000,000 minutes of human connection per month across the globe. Our mission is to make real-time engagement ubiquitous, allowing everyone to interact with anyone, anytime and anywhere.
We are customer-centric and results driven, and we foster an environment that values diversity, teamwork, mindful communication and excellence. With accelerating global growth, we are looking for exceptional people to enhance our team of world-class technology evangelists. This is a rare opportunity to join a fast-growing multinational company that both values teamwork and recognizes individual impact. Your voice and ideas are welcome here.
As a Key Account Managers (KAM) you are responsible for building and maintaining relationships with key customers to ensure the company's long-term success. KAMs develop a deep understanding of their clients' needs and act as a point of contact to strengthen the business relationship.
Key Responsibilities Include:
Relationship building:
- Developing deep, trusting relationships with key clients through consistent communication and engagement.
Needs analysis:
- Thoroughly understanding the unique needs and goals of each key account to tailor solutions accordingly.
Strategic planning:
- Creating customized account plans to identify opportunities for growth and maximize value for both parties.
Sales Project Management:
- Understand all aspects of complex sales cycles and help guide clients through their testing and decision-making process, identifying KPIs and success criteria, Target timelines, and aligning on path to close.
Contract negotiation:
- Negotiating favorable enterprise technology contract terms with key clients while ensuring mutual benefit.
Account management:
- Overseeing all aspects of the client relationship, including order processing, delivery, and post-sale support.
Internal collaboration:
- Coordinating with different internal teams (sales, marketing, customer service) to ensure seamless client experience.
Customer satisfaction:
- Proactively addressing client concerns and ensuring high levels of satisfaction to retain business.
Revenue generation:
- Identifying new business opportunities within existing key accounts to drive revenue growth.
Data analysis:
- Utilizing data insights to understand client behavior and identify areas for improvement.
Market knowledge:
- Staying updated on industry trends and competitor activity to maintain a competitive edge.
Key skills for a Key Account Manager:
- Excellent communication skills
- Strong analytical abilities
- Strategic thinking and planning
- Negotiation expertise
- Leadership qualities
- Customer-centric approach
- Business acumen
Minimal Required Skills, Experience and Competencies:
- 8+ years of experience managing Mid-market or Enterprise accounts in technical sales and/or customer success organizations (or Sales Engineering, Support Engineer, Technical Account Management) dealing with all technical aspects of customer needs providing support, best practices, advice and helping them reach commercial Maturity.
- Proven track record for identifying and positioning up-sell and cross-sell product opportunities, to help increase value of the partnership and ensuring customers maximize all available products and services.
- Good communicator and relationship builder that can interface with business and technical stakeholders, as well with VP or C-level stakeholders
- Ability to navigate complex organizations to accelerate product adoption, influence collaboration and evangelize opportunities for growth
- A high-energy, passionate, and enthusiastic attitude; desire and flexibility to work in a fast-paced, ever-changing start up environment.
Preferred Skills, Experience and Competencies:
- Domestic and international client travel
- Basic competence in fundamental network and software architecture; and system design for web and native platforms
- Content Delivery Network (CDN), Real-time communications (voice/video conferencing), and/or WebRTC experience
- Complex Contract Negotiations
- Professional Sales Training
US Salary Details:
Estimated salary range for this role is $130K - 150K OTE.
Salary may vary based on factors such as experience, skills, qualifications, and location.
This role is eligible for Equity program. We also have a location-based compensation structure, there may be a different range for candidates in this and other locations.
Agora values its employees and provides a complete compensation package that includes benefits, equity and competitive base salaries.
Agora is an equal opportunity employer and makes hiring decisions solely on the basis of merit.
What We Do
Agora is an Immersive 3D Social Platform. Our social engine will revolutionize the way we experience the internet.
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