Company Description
Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging.
Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 400m in revenues in 2022 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.
Job Description
As the Key Account Manager, you will play a crucial role in managing and scaling Flink’s relationship with one of the largest online delivery companies in both Germany and Netherlands. This role ensures smooth daily operations and supports strategic initiatives that maximize the partnership’s value. You’ll be the primary point of contact for external and internal communication, collaborating across departments to solve issues, implement improvements, and optimize the performance of platform orders.
Your key responsibilities will include:
- Serve as the primary contact for our partner, managing daily communication and resolving issues.
- Monitor key metrics, including order volumes, to ensure optimal performance.
- Work closely with internal teams (e.g., Commercial, Supply Chain, Tech, Data) to drive operational improvements and implement new projects or process enhancements.
- Provide leadership with regular performance insights, identifying trends, risks, and opportunities.
Qualifications
- 2–4 years of experience in key account management, project management, or a similar role.
- Strong analytical skills, including data interpretation and performance tracking.
- Experience with Excel/Gsheets and business intelligence tools (such as PowerBI, Looker or Tableau) is required.
- Organized and proactive, able to manage multiple projects and resolve issues efficiently.
- Clear communicator who can effectively coordinate between internal teams and external partners.
- Experience in identifying inefficiencies and optimizing processes to improve performance.
- Works well in a team, building strong relationships across different functions.
Additional Information
- A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
- 26 days of vacation, +1 day every year up to a maximum of 30 days
- A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers
- A cool discount on your Urban Sports Club membership
- Attractive company pension options
- Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
- Online discounts with Corporate Benefits and Future Bens
- A cool discount off your personal Flink orders; be the first to test out new products!
- A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance
It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
Top Skills
What We Do
High-quality and fresh groceries delivered to your door in minutes.
