Job Title: Junior IT Support Analyst
Location: Paddington, London
Job Type: Full-time (6 MONTH FIXED TERM CONTRACT) | On-site 4 days per week
About VIOOH
VIOOH is a fast-growing global digital out-of-home (DOOH) advertising platform, connecting buyers and sellers in a seamless, data-driven way. Our mission is to transform out-of-home advertising into a truly programmatic, automated, and measurable channel.
We’re looking for a Junior IT Support Analyst to join our dynamic IT team on a 6 Month FTC and provide essential support to our employees. If you're passionate about technology, eager to learn, and ready to kick-start your IT career in a collaborative environment, we’d love to hear from you!
What You’ll Be Doing
As a Junior IT Support Analyst, you’ll play a crucial role in ensuring smooth IT operations across the business. This role is primarily based on site in our Paddington offices although you can work from home one day a week if you choose to. Your key responsibilities will include:
- 1st Line Support – Providing first-line technical support to employees via in-person, email, and ticketing systems.
- Troubleshooting & Issue Resolution – Diagnosing and resolving hardware, software, and network issues.
- User Management – Setting up and maintaining user accounts, permissions, and access rights in Active Directory, Google Workspace, and other enterprise tools.
- Device & Asset Management – Supporting company laptops, mobile devices, printers, and other peripherals.
- Software & System Support – Assisting with installation, updates, and troubleshooting of software applications.
- Collaboration & Documentation – Maintaining accurate IT documentation, knowledge base articles, and asset inventories.
- Security & Compliance – Ensuring IT security policies and best practices are followed.
- IT Projects – Supporting the IT team in rolling out new technology, system upgrades, and process improvements.
What We’re Looking For
We’re looking for someone who is eager to learn, proactive, and passionate about IT support. You don’t need to have years of experience, but a strong foundation in IT and problem-solving skills are essential.
Essential Skills & Experience
- Strong interest in IT support, troubleshooting, and technology.
- Basic knowledge of Windows & MacOS environments.
- Understanding of Google Workspace & Microsoft o365
- Familiarity with networking concepts (Wi-Fi, VPNs, IP addresses, etc.).
- Excellent problem-solving and communication skills.
- Ability to work both independently and collaboratively.
Nice-to-Have Skills
- Previous experience in a helpdesk or IT support role (even internships or personal projects count!).
- Experience with IT ticketing systems (e.g., Jira, ServiceNow).
- Basic scripting skills (PowerShell, Bash, or Python).
Why Join VIOOH?
- Growth & Learning – We invest in our people with training, mentorship, and career development opportunities.
- Dynamic Work Environment – Work in a cutting-edge tech company revolutionising digital advertising.
- Hybrid Working – Enjoy the flexibility of working from home and our modern office in Paddington.
- Great Culture – Be part of a collaborative, diverse, and innovative team.
Ready to start your IT career with VIOOH? Apply now and help us drive technology excellence!
Top Skills
What We Do
VIOOH is a leading premium global digital out of home supply side platform.
Launched in 2018 and with headquarters in London, VIOOH’s platform connects buyers and sellers in a premium marketplace, making OOH easily accessible.
Led by a team of digital OOH and programmatic tech experts, VIOOH is pioneering the transformation of the OOH sector, championing its role in enhancing omni-channel digital campaigns through the use of programmatic capabilities and data. VIOOH currently trades programmatically in 19 markets, with more to follow.
And in case you're wondering how we say our name? Well, it sounds like ‘view’.
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