ITCI Portfolio Specialist

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

In this role, a typical day will include:

• Maintain existing activities in ITCI portfolio management process, e.g. coordination of monthly updates, portfolio quality audit execution, etc.
• Maintain and coordinate IVES documentation, including methodology, playbooks, KBs, etc., including updates, recurring revision cycle maintenance, etc.
• Develop a deep knowledge of the processes and tools in the ServiceNow SPM tool; including Idea, Demand, Project, Portfolio, and associated tools/features
• Provide guidance on project execution and portfolio management standards to PMs and stakeholders
• Run training and on-boarding for new PMs, new business team adoptions, etc.
• Review and maintain of reporting, including quality audits, instructions, issue resolution, follow up with stakeholders as needed, etc.
• Administrative support, e.g. access mgmt, issue resolution, ad hoc reporting, process completion, etc.
• Support other IVES Portfolio Team members in ongoing portfolio maintenance activities, as needed
• IVES Portfolio team Insight pages content creation, maintenance, and coordination 
• Coordinate recurring and ad hoc comms, e.g. SPARKs design & technology, etc.
• Develop stories, advise on functionality updates or changes, complete testing of existing and new features, assist in regular upgrade activities
• Support selected Programs and Projects directly with hands on support in PMO activities execution
• Actively contribute to revise IVES service catalogue definition

WHAT YOU’LL BRING TO ALCON:

• 1-3 years of experience in project management and/or PMO
• Strong attention to details
• Excellent organizational skills, including multiple priorities handling
• Good written and verbal communication skills
• Good interpersonal skills, ability to work with various org level stakeholders and geographies
• Strong technical abilities in Project Portfolio Management tools, MS Office, SharePoint, and reporting tools
• Ability to be proactive and independent, and to be interdependent on the team
• Eager to learn and excel new areas, as organization matures
• Familiarity with ServiceNow
• Basic experience working in an Agile team environment/process
• Fluent English – written and spoken

It would be a plus if you have:

• Experience with ServiceNow SPM
• Additional language

HOW YOU CAN THRIVE AT ALCON:

• Very competitive salary level with flexible contract options.
• Market-leading performance based annual bonus.
• Attractive package of benefits.
• Possibility to grow your own team and introduce best practices.
• Opportunity to work in a high paced agile environment and the chance to work with people who are passionate of delivering outcomes and a culture of simplification and ownership.
• Flexible working hours and remote work possibilities.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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